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Why Customer Loyalty Programs Are Important

Why customer loyalty programs are important Statostics end Trends @ 61% of retailers cite customer retention as their biggest obstacle. 58% 5% increase in customer loyalty would increase the average profit per of all respondents buy from these stores and brands customer by whose loyalty 25% - 100% programs they belong to at least once a month. Why Consumers Join Loyalty Programs 64% of retailers say their loyalty/rewards program is the best way to 57.4% 37.5% To save To receive connect with consumers MONEY REWARDS 69% of consumers say choice of retailer is influenced by where they can earn customer loyalty / rewards program points. 50% of consumers changed their behavior to reach a higher tier within a loyalty program On average, loyal customers are worth up to 10x as much as their first purchase. The average repeat customer spends 67% more in their 31st to 36th months of their relationship with a business than in months 0-6. 49% of consumers 76% of agree they spend more after having joined a loyalty consumers think that loyalty programs program. are a part of their relationship 83% said toyalty with brands. programs make them more likely to continue doing business with certain companies. 74% of travel customers surveyed have made purchasing decisions based on travel reward programs Restaurant loyalty programs increase visits by 35% 67% of customers said surprise gifts are very important for loyalty programs 55% of millennials claim to be more brand 44%. loyal today, of compared to 39% of millennials say they are loyal to brands they buy, and 52% will choose quality over price consumers in the 35-and-older group The most important driver of brand loyalty for millennials is a great product at /7%, followed closely by brand recognition and trust at 69% Compiled and Designed by: O invesp more conversions Source Links • • • 2016/ • Ity_Report.pdf facts-and-tips-for-2014 • christine-james • • shaping-the-future/ July_2 012.pdf • your-open-rates.htm • • http://www.s e-open-rate

Why Customer Loyalty Programs Are Important

shared by Gagan on Apr 17
Why Customer Loyalty Programs Are Important - Statistics and Trends






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