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Why Build a Webphone to Your Communication System

Why build a WEBPHONE to your communication system "A webphone is an application built into your website running inside the browser. It allows your customers to reach your support staff while browsing your site. ( MUST-KNOW FACTS about consumers' behaviour 73% Time saving Why consumers prefer shopping online 1in4 shoppers conduct further research on their mobile phone in store 78% of shoppers research online before shopping in stores 93% of shoppers see real-time help as useful when shopping online Help sources customers would like to see: Consumers requiring some degree of customer support while making an online purchase 83% Phone call E-mail Click-to-call / Live chat 61% 60% 57% 31% Immediately 40% Within 5 minutes Customer expectations in accessing help online 48% If support does not come in the expected timeframe, 48% will abandon their purchase ABANDON 82% quickly believe getting their issue resolved quickly is key to online satifsaction WEBPHONE MORE CALLS MORE SALES BETTER SUPPORT FASTER ACCESS find out more at OZEKI Phone System XE DISCOVER WEBPHONE TECHNOLOGY NOW Piktochart make information beautiful •= •E= •E=

Why Build a Webphone to Your Communication System

shared by simon.robert.125 on Mar 28
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Dig deeper: This infographic explains why it is worth to build a VoIP-based webphone to your website in order to make your communication system more effective. One of...


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