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Utility Company Electrifies its Customer Support With Virtual Agents

IntelliResponse Success Story: EPCOR Meeting the Changing Customer Service Needs 60,000 QUERIES ANSWERED THE CHALLENGE: Utility customers want the ability to get their questions answered online at any time of day or night in only 11 months !! THE SOLUTION: The IntelliResponse Answer Suite meets EPCOR's High Accuracy 0.12% IMPROVED Unanswered Rate Fewer calls to Call Center Reducing Costs criteria for delivering enhanced web self-service CSAT SCORES acreative intelliresponse" www.IntelliResponse.com Ońćommons e 00 SPONSORED BY:

Utility Company Electrifies its Customer Support With Virtual Agents

shared by intelliresponse on Jul 30
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Utility Company EPCOR Electrifies its Customer Support With Virtual Agents.

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