Utility Company Electrifies its Customer Support With Virtual Agents

IntelliResponse Success Story: EPCOR Meeting the Changing Customer Service Needs 60,000 QUERIES ANSWERED THE CHALLENGE: Utility customers want the ability to get their questions answered online at any time of day or night in only 11 months !! THE SOLUTION: The IntelliResponse Answer Suite meets EPCOR's High Accuracy 0.12% IMPROVED Unanswered Rate Fewer calls to Call Center Reducing Costs criteria for delivering enhanced web self-service CSAT SCORES acreative intelliresponse" www.IntelliResponse.com Očommons e 00 SPONSORED BY: