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The Ultimate List of Outsourcing Statistics

MICROSOURCING THE ULTIMATE LIST OF OUTSOURCING STATISTICS 78% of businesses all over the world feel positive about their relationship with their outsourcing company. Source: Deloitte's 2016 Global Outsourcing Survey REASONS FOR OUTSOURCING Cost Cutting Tool 59% Enables Focus on Core Business 57% Solves Capacity Issues 47% Enhances Service Quality 31% Critical to Business Needs 28% Access to Intellectual Capital 28% Manages Business Environment 17% Drives Broader Transformational Change 17% Source: Deloitte's 2016 Global Outsourcing Survey OUTSOURCING SECTORS WITHIN THE GLOBAL INDUSTRY Healthcare and Pharmaceuticals IT-ВРО Energy Defense and Travel and Telecommunications Government Transport Media Retail Source: Statista and KPMG's Global IT-BPO Outsourcing Deals Analysis #1 "The telecommunications sector is continuously among the top contributors to the global outsourcing industry." KPMG's Global IT-BPO Outsourcing Deals Analysis MAJOR OUTSOURCING BUYER REGIONS 42% 23% 35% North America and South America (AMERICAS) Europe, Middle East, and Africa (EMA) Asia and Oceania (ASPAC) Source: KPMG Global IT-BPO Outsourcing Deals Analysis U.S. OUTSOURCING ADOPTION 57% 34% 9% increased the restructured terminated use of outsourcing outsourcing segments outsourcing agreements Source: Brandon Gaille GLOBAL MARKET SIZE OF OUTSOURCED SERVICES $104.6 $99.1 BILLION BILLION $87.5 $88.9 BILLION $82.9 BILLION BILLION $45.6 BILLION 2000 2008 2012 2013 2014 2015 Source: Statista AUTOMATION AND OUTSOURCING For every 4 jobs lost, 1 new automation management position is created. More than 1 million BPO jobs are at risk in the U.S., Poland, India and the Philippines due to the rise of automation technology. Outsourcing higher-level jobs are rising, with creative tasks that cannot be automated. Source: 2017 AT. Kearney Global Services Location Index: The Widening Impact of Automation TOP GLOBAL OUTSOURCING INDUSTRIES TOP GLOBAL SERVICES TOP SUPER CITIES TOP DIGITAL NATIONS LOCATION INDEX #1 India #1 Bangalore #1 India #2 China #2 Mumbai #2 China #3 Malaysia #3 Delhi #3 Philippines # 4 Indonesia # 4 Manila 6 #4 Brazil 6 #5 Brazil #5 Hyderabad #5 Mexico #6 Vietnam #6 Sau Paulo (+| #6 Canada #7 Philippines #7 Dublin #7 Chile #8 Thailand #8 Kraków #8 Vietnam #9 Chile #9 Chennai #9 Poland #10 Colombia #10 Buenos Aires #10 Ireland Source: 2017 AT. Kearney Global Services Location Index: The Wideni ng Impact of Automation II Top cities and nations that have established leadership and a sizable revenue base in services globalization over the last two decades. Source: Tholons Services Globalization Index 2017 OUTSOURCING IN THE PHILIPPINES Hub for Digital Process Innovation Location for 16 of the Top 20 Offshore Call Center Projects in 2016 Home to Major Multinational Corporations and GICS One of the World's Largest English Speaking Nations Undisputed Leader in Customer Service and BPM 95% Literacy Rate Sources: 2017 A.T. Kearney Global Services Location Index: The Widening Impact of Automation Tholons Services Globalization index 2017 MICROSOURCING www.MicroSourcing.com THA

The Ultimate List of Outsourcing Statistics

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We've compiled the ultimate list to help you keep up with the trends. See this infographic for important statistics pertaining to the global outsourcing industry.

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