Swing Design Infographic Order Coupon Cause FAQ (C.C. FAQ)

e couponcause you save, we donate FAQ COUPON CAUSE These are common questions that users have about Swing Design 1 WHAT PAYMENT METHODS DOES SWING DESIGN ACCEPT? Swing Design accepts Amazon Pay, American Express, Apple Pay, Discover, Diners Club, Google Pay, JCB, MasterCard, PayPal Shopify Pay, Visa, and Venmo. 2 DOES SWING DESIGN OFFER PRE-ORDERS? There may be select items that are available for reservation through pre-orders. These items should reflect an expected stock date when processing orders, although they may be subject to change. 3 DOES SWING DESIGN OFFER PRE-ORDERS? There may be select items that are available for reservation through pre-orders. These items should reflect an expected stock date when processing orders, although they may be subject to change. WHAT IS SWING DESIGN'S REFUND POLICY? 4 Swing Design only provides refunds for products sold through the website that are unused, unopened, and still in factory new condition. Returns or refunds are not offered on used products. Returns with missing parts such as manuals, accessories, warranty registration cards, retail packaging, original manufacturer packing materials, etc. will not be given any full refund. HOW DO I PROCESS A RETURN TO SWING DESIGN? 5 Contact customer service to secure the return merchandise authorization number and the necessary instructions for returning a product. Include your name and your order number when making a return. Returns must be addressed to: Swing Design, 9 Damon Mill SQ, H-Wing, Concord, MA 6 DOES SWING DESIGN HAVE BRANDS THAT ARE WARRANTIED BY MANUFACTURERS? Yes. These brands will have limited troubleshooting provided by Swing Design and can then be escalated to their respective manufacturers for further troubleshooting: Graphtec, Hotronix, Siser, Silhouette America, Brother, and Circuit. WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM FROM SWING DESIGN? 7 For damaged items, contact Swing Design customer service at 1 (978) 371-2211 within 7 days. These items will be replaced at no additional cost to you. For Silhouette America products including Mint, Curio, and Cameo, make sure to return them to Silhouette America to get replaced. They can be reached by email at [email protected] or via online chat. 8 DOES SWING DESIGN SHIP INTERNATIONALLY? Yes. USPS First Class Mail is offered for international orders. Note that pricing on the Swing Design website does not reflect application custom and import fees. These charges are the buyer's responsibility. International orders are also subject to additional shipping charges. DOES SWING DESIGN OFFER FREE SHIPPING? 9 Yes. Orders being delivered to the 48 contiguous states that are worth $35 or over will get free shipping and handling. Orders below $35 will be subject to a $5.95 shipping and handling fee. Note that orders shipping to Hawaii and Alaska will be subject to additional transportation charges. 10 HOW DO I GET IN TOUCH WITH SWING DESIGN CUSTOMER SERVICE? You can reach Swing Design customer service by phone at 1 (978) 371-2211, by fax at 1 (978) 371-7040, or by email at [email protected] e couponcause you save, we donate COUPON CAUSE FAQ These are common questions that users have about Swing Design 1 WHAT PAYMENT METHODS DOES SWING DESIGN ACCEPT? Swing Design accepts Amazon Pay, American Express, Apple Pay, Discover, Diners Club, Google Pay, JCB, MasterCard, PayPal Shopify Pay, Visa, and Venmo. 2 DOES SWING DESIGN OFFER PRE-ORDERS? There may be select items that are available for reservation through pre-orders. These items should reflect an expected stock date when processing orders, although they may be subject to change. 3 DOES SWING DESIGN OFFER PRE-ORDERS? There may be select items that are available for reservation through pre-orders. These items should reflect an expected stock date when processing orders, although they may be subject to change. WHAT IS SWING DESIGN'S REFUND POLICY? 4 Swing Design only provides refunds for products sold through the website that are unused, unopened, and still in factory new condition. Returns or refunds are not offered on used products. Returns with missing parts such as manuals, accessories, warranty registration cards, retail packaging, original manufacturer packing materials, etc. will not be given any full refund. HOW DO I PROCESS A RETURN TO SWING DESIGN? 5 Contact customer service to secure the return merchandise authorization number and the necessary instructions for returning a product. Include your name and your order number when making a return. Returns must be addressed to: Swing Design, 9 Damon Mill SQ, H-Wing, Concord, MA 6 DOES SWING DESIGN HAVE BRANDS THAT ARE WARRANTIED BY MANUFACTURERS? Yes. These brands will have limited troubleshooting provided by Swing Design and can then be escalated to their respective manufacturers for further troubleshooting: Graphtec, Hotronix, Siser, Silhouette America, Brother, and Circuit. WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM FROM SWING DESIGN? 7 For damaged items, contact Swing Design customer service at 1 (978) 371-2211 within 7 days. These items will be replaced at no additional cost to you. For Silhouette America products including Mint, Curio, and Cameo, make sure to return them to Silhouette America to get replaced. They can be reached by email at [email protected] or via online chat. DOES SWING DESIGN SHIP INTERNATIONALLY? Yes. USPS First Class Mail is offered for international orders. Note that pricing on the Swing Design website does not reflect application custom and import fees. These charges are the buyer's responsibility. International orders are also subject to additional shipping charges. DOES SWING DESIGN OFFER FREE SHIPPING? 9 Yes. Orders being delivered to the 48 contiguous states that are worth $35 or over will get free shipping and handling. Orders below $35 will be subject to a $5.95 shipping and handling fee. Note that orders shipping to Hawaii and Alaska will be subject to additional transportation charges. 10 HOW DO I GET IN TOUCH WITH SWING DESIGN CUSTOMER SERVICE? You can reach Swing Design customer service by phone at 1 (978) 371-2211, by fax at 1 (978) 371-7040, or by email at [email protected] 8