Stella Service 2013

STELLASERVICE 2013 BY THE NUMBERS 54,000+ 54,000+ 17 AYS 49 CALLS EMAILS TIME SPENT DAYS placed by StellaService Analysts on the phone navigating Interactive Voice Response Systems (IVRS) waiting to reach live agent (phone) sent to customer service departments STEPHANIE MICHELLE MOST POPULAR MOST POPULAR customer service customer service representative name (phone) name (emall) 2,800 11,800 22,000 YARDS NUMBER NUMBER SHIPPING TAPE of free deliveries of products ordered used on return boxes from online retailers (more than 12 miles) XA erorrs 26,000+ O. MORE THAN 4,900 42,000+ # of package # of spelling # of Iive PHOTOS TAKEN ERRORS CAUGHT (email) CHAT INTERACTIONS STELLASERVICE 2013 MILESTONE FEBRUARY 2013 Stella Metrics Launched and $15 milllon In funding announced MARCH 2013 Selected as a Take the H.E.L.M. winner APRIL 2013 Relocated to Manhattan's Flnanclal District MAY 2013 LIcensing Deal Announced with Google STELLA SERVICE http://www.stellaservice.com