Seventy Percent of Businesses Dissatisfied With On-Premise Phone Systems

Seventy Percent of Businesses Dissatisfied With On-Premise Phone Systems Key issues: Complex, Inflexible and Expensive 300+ The IT directors, facility managers survey of and CEOS from businesses of all sizes llallal 92% 70% found the benefits of a cloud found their current business phone system compelling on-premise business phone systems lacking BENEFITS INCLUDE: ISSUES INCLUDE: 60% Reduction in cost 55% 22% Mobile apps allow employees to use smartphones as business Not flexible enough to integrate mobile RM workers 23% Doesn't integrate with other business applications, such as CRM 52% Easy to expand as the business grows 52% 23% Simple to use interface for administration Difficult to manage and administer 45% 33% Eliminates set-up and ongoing Too expensive maintenance About the Survey The online survey was conducted in early April 2013 within the United States by Dimensional Research on behalf of RingCentral. It was conducted among IT decision makers from 308 businesses of all sizes with 15 percent employing more than 500 employees, 29 percent employing 100 to 500 employees, 35 percent employing 20 to 100 employees and 22 percent employing less than 20 employees. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. RingCentral