Service Design + Lean UX + Disruptive Design = Innovative UX Strategy for Square Mobile

DISRUPTIVE THINKING + SERVICE DESIGN + LEAN PROCESSES = INNOVATIVE UX STRATEGY •. • . WEBSITE HARDWARE/ PRODUCT ADVERTISING DISRUPTIVE IDEA guides every channel TABLET APP PACKAGING SERVICE DESIGN Square designing the experience between touchpoints, redefine payment process and including how they work together, relate to each other, etc. enable anyone to have a business how does Square mobile MOBILE APP CUSTOMER SERVICE app. work with the physical product? LEAN PROCESSES every touchpoint is designed, and therefore can either be designed in a "fat" or “lean" way ONLINE ACCOUNT PORTAL possible lean methodologies: group brainstorm/whiteboard session test rapidly with real users refine based on feedback and observation user touchpoints conduct frequent meetings to adapt and iterate (for example, in-store, call center, advertisement, mobile app, and website)