Transcript

The Secret to a Happy Customer

The Secret to a Happy Customer So you've got your online store up and running. Now, what about those customers? 86% 50% of online shoppers will pay more for better customer will only give a company 1 week to answer a question before dropping them forever service 8д% So How Can You Keep Your Customers of customers will switch to a competitor immediately HAPPY? after a bad customer service experience Pick Up The Phone Most customers will leave a company because they cannot reach a customer service representative by phone or email. Make yourself available to answer questions and address customer's concerns. Learn Your Customer's History Get their name and remember it. Keep track of how many times they have contacted you and why. If you approach their issues with knowledge of their past, they'll develop a personal connection to your company. Keep It Simple Your customers aren't usually the expert in your field Like you are. Make sure you explain things in language they can relate to and understand. And remember that even though it's the 50oth time you've explained something, it's the first time your customer has heard it. What Makes A Customer Commit? 73% of customers retain loyalty because of friendly customer service 55% will remain loyal with easy access to information and direct help 46% will change their mind about a company after a single response to a problem III|I|III & 22% their bad review to a good one, after just one positive customer service experience. So Get To It! Be Friendly! Be Helpful! Be Available! YOVIGO Build a Customer Friendly website at www. .com Source: http://www.oracle.com/us/producta/applications/cust-exp-impact-report-epss-1560493.pdf

The Secret to a Happy Customer

shared by bswuft on Feb 14
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Keep your customers happy isn’t as hard as you think. Here are some numbers that will help you keep your customers coming back for more.

Publisher

Yovigo

Designer

Becky Swift

Category

Business
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