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The Role of HCM on the Path to the Purchase

The Role Of On The HCM PATH TO THE PURCHASE НСМ The path to the purchase is changing. As consumers leverage new channels and influences to inform their purchase decisions, the retail workforce-and the systems used to manage it-must change, too. 90% More ZMOT 4/5 than of retail transactions Zero Moment Of Truth still occur in stores. Of retalers belee that the mole of the wktore in anabing The sne canumes spend Bat man onh and pre parchs decilon rking irg piae domtern, Customer ervice is me ardh engines, and tiends coming te a ful partid decisin te by. Important than oe. -FSR 71% 34% Perfamance inpovenent adieved fragh enpleyee enpanent. OF emplayes are disergaped. enpoged who's sengcb resatng in nerge er-er year grwth of FMOT Ена 61% Final Moment Of Truth 22% The in-store canurmution it te tasacten The time to convert! of retailers have yet to Ewn fugh acis o UR ref-erice re happir and rae ly to nor st te FVOT The medan pttty atvantage of companies whase 3cistes eperate in te lap quartle in teme at enpley engagement -Ealp Top Retail Employee Engagement Challenges Which Visibility Improvements Would Impact The Organization? Coraniortng wth aasiates whe at aldat Cenmunicatig Red-tine data and Oppertunity to niew peratieral, fiace, Se, and HR data bniv 47.8% 21.8% ane latan. 32.3% e he ja Creating a positive associatel enate customer experience begins with the systems the employee interacts with every day, which play a formative role in their perception of the work experience. with asaiaks abeut fe Lse cenputers. 24.2% 16.2% Leveraging sacid 15.9% 27.3% meda to carmenicale 11.5% ih engleyes Slme and fiekd detai Savie and ice wrk detal and osts. to suppart budgets Lensraging meble denloes te comunicate wih asciates. -ER -BR It ends with the visibility and intelligence enabled by single-source HCM. CERIDIAN Sarces: Inegated Salutlens Fer Retaln, Rutal Syatme Reard, Gal.

The Role of HCM on the Path to the Purchase

shared by cali06 on Aug 14
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The path to the purchase is changing. As consumers leverage new channels and influences to inform their purchase decisions, the retail workforce - and the systems used to manage it - must change, too.

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