Reputation Management Organizations

REPUTATION MANAGEMENT ORGANIZATIONS COMMUNICATIONS THE START TO THE REPUTATION DECENCY ACT MANAGEMENT PROBLEM ISPS and websites are not liable for content that third parties produce. SECTION 230 THE CONTROVERSY USA In regards to the torts committed by an ISP's users, several courts have interpreted Section 230 as a provider of complete immunity for ISP's. VICTIM TORTFEASOR to ?? HOPE PEOPLE ARE HIDING BEHIND THE LAW THE VICTIM REMAINS HOPELESS OF RELIEF WHILE THE TORT-FEASOR IS EITHER UNIDENTIFIED OR INSOLVENT ZERAN V. AMERICA ONLINE 1998 - First rip-off report posted AFTER BEING FOUNDED IN 1998, GOOGLE BEGAN CRAVWLING THE WEB AND ORGANIZING Google DEFAMATORY CONTENT TM MARCH 2011 Italian court ruled that the negative Google suggestion MARCH 2009 must be moved Google Suggest starts implicating companies as being frauds SEPTEMBER 2010 being scams Google looses suit in France and must remove negative being rip-offs Google suggest yelp WIN! SEPTEMBER 2010 FOUNDED IN 2004, Yelp wins defamation suit RECIEVING ITS FIRST making them non liable NEGATIVE COMMENT SHORTLY THEREAFTER REPUTATION REP PUTATION DEFENDER MANAGERS FOUNDED IN 2006 FOUNDED IN 2006 focuses on Corporate reputation focusing on personal reputation management management WOMAN WINS 11.3 MILLION VERDICT IN DEFMATION SUIT AN ANONYMOUS COMPANY ESTIMATED THEY WERE LOSING $2.5 MILLION $) $) $4 $4 $4 $4 $4 $4 $4 $4 $) $4 $4 $) $4 $4 $4 $4 $4 2$ (S) (2$ (2$ $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 (2$ $ $4 ANNUALLY DUE TO REPUTATION ATTACKS ON CONSUMER GERNERATED WEBSITES 33% 44% OF ONLINE ADULTS HAVE SEARCHED FOR INFO 33% OF INTERNET USERS SAY THEY ABOUT SOMEONE WHOSE SERVICES OR ADVICE THEY'VE WORRY ABOUT HOW MUCH INFORMATION IS AVAILABLE ABOUT THEM ONLINE USED IN A PROFESSIONAL CAPACITY ADULTS TAKING STEPS TO LIMIT THE AMOUNT OF INFORMATION AVAILABLE ABOUT THEM ONLINE 18-29 YEARS 44% OLD 30-49 YEARS 33% OLD 50-64 YEARS 25% OLD 65+ YEARS 20% OLD PEOPLE WHO 80% - 50% - CHANGE THEIR 70% - PEOPLE WHO PRIVACY SETTINGS 40% - DELETE UNWANTED 60% - PRIVACY SETTINGS COMMENTS 50% - 30% - 40% - Allow everyone to see information DELETE COMMENT? 20% - 30% - Allow only friends to see information YES NO 20% - 10% - Only you can see information 10% - 0- 50% - PEOPLE WHO 40% - REMOVE THEIR NAME FROM PHOTOS 30% - REMOVE YOUR 20% - NAME FROM PHOTO? 10% - YES NO Sources: http://pewinternet.org/Reports/2010/Reputation-Management/Summary-of-Findings.aspx?r=1 http://www.satisfactionsecrets.com/customer-satisfaction/better-business-bureau-complaint-statistics-up-10/ http://en.wikipedia.org/wiki/Section_230_of_the_Communications_Decency_Act http://www.usatoday.com/news/nation/200o6-10-10-internet-defamation-case_x.htm AGE 18-29 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 REPUTATION MANAGEMENT ORGANIZATIONS COMMUNICATIONS THE START TO THE REPUTATION DECENCY ACT MANAGEMENT PROBLEM ISPS and websites are not liable for content that third parties produce. SECTION 230 THE CONTROVERSY USA In regards to the torts committed by an ISP's users, several courts have interpreted Section 230 as a provider of complete immunity for ISP's. VICTIM TORTFEASOR to ?? HOPE PEOPLE ARE HIDING BEHIND THE LAW THE VICTIM REMAINS HOPELESS OF RELIEF WHILE THE TORT-FEASOR IS EITHER UNIDENTIFIED OR INSOLVENT ZERAN V. AMERICA ONLINE 1998 - First rip-off report posted AFTER BEING FOUNDED IN 1998, GOOGLE BEGAN CRAVWLING THE WEB AND ORGANIZING Google DEFAMATORY CONTENT TM MARCH 2011 Italian court ruled that the negative Google suggestion MARCH 2009 must be moved Google Suggest starts implicating companies as being frauds SEPTEMBER 2010 being scams Google looses suit in France and must remove negative being rip-offs Google suggest yelp WIN! SEPTEMBER 2010 FOUNDED IN 2004, Yelp wins defamation suit RECIEVING ITS FIRST making them non liable NEGATIVE COMMENT SHORTLY THEREAFTER REPUTATION REP PUTATION DEFENDER MANAGERS FOUNDED IN 2006 FOUNDED IN 2006 focuses on Corporate reputation focusing on personal reputation management management WOMAN WINS 11.3 MILLION VERDICT IN DEFMATION SUIT AN ANONYMOUS COMPANY ESTIMATED THEY WERE LOSING $2.5 MILLION $) $) $4 $4 $4 $4 $4 $4 $4 $4 $) $4 $4 $) $4 $4 $4 $4 $4 2$ (S) (2$ (2$ $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 (2$ $ $4 ANNUALLY DUE TO REPUTATION ATTACKS ON CONSUMER GERNERATED WEBSITES 33% 44% OF ONLINE ADULTS HAVE SEARCHED FOR INFO 33% OF INTERNET USERS SAY THEY ABOUT SOMEONE WHOSE SERVICES OR ADVICE THEY'VE WORRY ABOUT HOW MUCH INFORMATION IS AVAILABLE ABOUT THEM ONLINE USED IN A PROFESSIONAL CAPACITY ADULTS TAKING STEPS TO LIMIT THE AMOUNT OF INFORMATION AVAILABLE ABOUT THEM ONLINE 18-29 YEARS 44% OLD 30-49 YEARS 33% OLD 50-64 YEARS 25% OLD 65+ YEARS 20% OLD PEOPLE WHO 80% - 50% - CHANGE THEIR 70% - PEOPLE WHO PRIVACY SETTINGS 40% - DELETE UNWANTED 60% - PRIVACY SETTINGS COMMENTS 50% - 30% - 40% - Allow everyone to see information DELETE COMMENT? 20% - 30% - Allow only friends to see information YES NO 20% - 10% - Only you can see information 10% - 0- 50% - PEOPLE WHO 40% - REMOVE THEIR NAME FROM PHOTOS 30% - REMOVE YOUR 20% - NAME FROM PHOTO? 10% - YES NO Sources: http://pewinternet.org/Reports/2010/Reputation-Management/Summary-of-Findings.aspx?r=1 http://www.satisfactionsecrets.com/customer-satisfaction/better-business-bureau-complaint-statistics-up-10/ http://en.wikipedia.org/wiki/Section_230_of_the_Communications_Decency_Act http://www.usatoday.com/news/nation/200o6-10-10-internet-defamation-case_x.htm AGE 18-29 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 REPUTATION MANAGEMENT ORGANIZATIONS COMMUNICATIONS THE START TO THE REPUTATION DECENCY ACT MANAGEMENT PROBLEM ISPS and websites are not liable for content that third parties produce. SECTION 230 THE CONTROVERSY USA In regards to the torts committed by an ISP's users, several courts have interpreted Section 230 as a provider of complete immunity for ISP's. VICTIM TORTFEASOR to ?? HOPE PEOPLE ARE HIDING BEHIND THE LAW THE VICTIM REMAINS HOPELESS OF RELIEF WHILE THE TORT-FEASOR IS EITHER UNIDENTIFIED OR INSOLVENT ZERAN V. AMERICA ONLINE 1998 - First rip-off report posted AFTER BEING FOUNDED IN 1998, GOOGLE BEGAN CRAVWLING THE WEB AND ORGANIZING Google DEFAMATORY CONTENT TM MARCH 2011 Italian court ruled that the negative Google suggestion MARCH 2009 must be moved Google Suggest starts implicating companies as being frauds SEPTEMBER 2010 being scams Google looses suit in France and must remove negative being rip-offs Google suggest yelp WIN! SEPTEMBER 2010 FOUNDED IN 2004, Yelp wins defamation suit RECIEVING ITS FIRST making them non liable NEGATIVE COMMENT SHORTLY THEREAFTER REPUTATION REP PUTATION DEFENDER MANAGERS FOUNDED IN 2006 FOUNDED IN 2006 focuses on Corporate reputation focusing on personal reputation management management WOMAN WINS 11.3 MILLION VERDICT IN DEFMATION SUIT AN ANONYMOUS COMPANY ESTIMATED THEY WERE LOSING $2.5 MILLION $) $) $4 $4 $4 $4 $4 $4 $4 $4 $) $4 $4 $) $4 $4 $4 $4 $4 2$ (S) (2$ (2$ $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 (2$ $ $4 ANNUALLY DUE TO REPUTATION ATTACKS ON CONSUMER GERNERATED WEBSITES 33% 44% OF ONLINE ADULTS HAVE SEARCHED FOR INFO 33% OF INTERNET USERS SAY THEY ABOUT SOMEONE WHOSE SERVICES OR ADVICE THEY'VE WORRY ABOUT HOW MUCH INFORMATION IS AVAILABLE ABOUT THEM ONLINE USED IN A PROFESSIONAL CAPACITY ADULTS TAKING STEPS TO LIMIT THE AMOUNT OF INFORMATION AVAILABLE ABOUT THEM ONLINE 18-29 YEARS 44% OLD 30-49 YEARS 33% OLD 50-64 YEARS 25% OLD 65+ YEARS 20% OLD PEOPLE WHO 80% - 50% - CHANGE THEIR 70% - PEOPLE WHO PRIVACY SETTINGS 40% - DELETE UNWANTED 60% - PRIVACY SETTINGS COMMENTS 50% - 30% - 40% - Allow everyone to see information DELETE COMMENT? 20% - 30% - Allow only friends to see information YES NO 20% - 10% - Only you can see information 10% - 0- 50% - PEOPLE WHO 40% - REMOVE THEIR NAME FROM PHOTOS 30% - REMOVE YOUR 20% - NAME FROM PHOTO? 10% - YES NO Sources: http://pewinternet.org/Reports/2010/Reputation-Management/Summary-of-Findings.aspx?r=1 http://www.satisfactionsecrets.com/customer-satisfaction/better-business-bureau-complaint-statistics-up-10/ http://en.wikipedia.org/wiki/Section_230_of_the_Communications_Decency_Act http://www.usatoday.com/news/nation/200o6-10-10-internet-defamation-case_x.htm AGE 18-29 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 REPUTATION MANAGEMENT ORGANIZATIONS COMMUNICATIONS THE START TO THE REPUTATION DECENCY ACT MANAGEMENT PROBLEM ISPS and websites are not liable for content that third parties produce. SECTION 230 THE CONTROVERSY USA In regards to the torts committed by an ISP's users, several courts have interpreted Section 230 as a provider of complete immunity for ISP's. VICTIM TORTFEASOR to ?? HOPE PEOPLE ARE HIDING BEHIND THE LAW THE VICTIM REMAINS HOPELESS OF RELIEF WHILE THE TORT-FEASOR IS EITHER UNIDENTIFIED OR INSOLVENT ZERAN V. AMERICA ONLINE 1998 - First rip-off report posted AFTER BEING FOUNDED IN 1998, GOOGLE BEGAN CRAVWLING THE WEB AND ORGANIZING Google DEFAMATORY CONTENT TM MARCH 2011 Italian court ruled that the negative Google suggestion MARCH 2009 must be moved Google Suggest starts implicating companies as being frauds SEPTEMBER 2010 being scams Google looses suit in France and must remove negative being rip-offs Google suggest yelp WIN! SEPTEMBER 2010 FOUNDED IN 2004, Yelp wins defamation suit RECIEVING ITS FIRST making them non liable NEGATIVE COMMENT SHORTLY THEREAFTER REPUTATION REP PUTATION DEFENDER MANAGERS FOUNDED IN 2006 FOUNDED IN 2006 focuses on Corporate reputation focusing on personal reputation management management WOMAN WINS 11.3 MILLION VERDICT IN DEFMATION SUIT AN ANONYMOUS COMPANY ESTIMATED THEY WERE LOSING $2.5 MILLION $) $) $4 $4 $4 $4 $4 $4 $4 $4 $) $4 $4 $) $4 $4 $4 $4 $4 2$ (S) (2$ (2$ $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 (2$ $ $4 ANNUALLY DUE TO REPUTATION ATTACKS ON CONSUMER GERNERATED WEBSITES 33% 44% OF ONLINE ADULTS HAVE SEARCHED FOR INFO 33% OF INTERNET USERS SAY THEY ABOUT SOMEONE WHOSE SERVICES OR ADVICE THEY'VE WORRY ABOUT HOW MUCH INFORMATION IS AVAILABLE ABOUT THEM ONLINE USED IN A PROFESSIONAL CAPACITY ADULTS TAKING STEPS TO LIMIT THE AMOUNT OF INFORMATION AVAILABLE ABOUT THEM ONLINE 18-29 YEARS 44% OLD 30-49 YEARS 33% OLD 50-64 YEARS 25% OLD 65+ YEARS 20% OLD PEOPLE WHO 80% - 50% - CHANGE THEIR 70% - PEOPLE WHO PRIVACY SETTINGS 40% - DELETE UNWANTED 60% - PRIVACY SETTINGS COMMENTS 50% - 30% - 40% - Allow everyone to see information DELETE COMMENT? 20% - 30% - Allow only friends to see information YES NO 20% - 10% - Only you can see information 10% - 0- 50% - PEOPLE WHO 40% - REMOVE THEIR NAME FROM PHOTOS 30% - REMOVE YOUR 20% - NAME FROM PHOTO? 10% - YES NO Sources: http://pewinternet.org/Reports/2010/Reputation-Management/Summary-of-Findings.aspx?r=1 http://www.satisfactionsecrets.com/customer-satisfaction/better-business-bureau-complaint-statistics-up-10/ http://en.wikipedia.org/wiki/Section_230_of_the_Communications_Decency_Act http://www.usatoday.com/news/nation/200o6-10-10-internet-defamation-case_x.htm AGE 18-29 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 REPUTATION MANAGEMENT ORGANIZATIONS COMMUNICATIONS THE START TO THE REPUTATION DECENCY ACT MANAGEMENT PROBLEM ISPS and websites are not liable for content that third parties produce. SECTION 230 THE CONTROVERSY USA In regards to the torts committed by an ISP's users, several courts have interpreted Section 230 as a provider of complete immunity for ISP's. VICTIM TORTFEASOR to ?? HOPE PEOPLE ARE HIDING BEHIND THE LAW THE VICTIM REMAINS HOPELESS OF RELIEF WHILE THE TORT-FEASOR IS EITHER UNIDENTIFIED OR INSOLVENT ZERAN V. AMERICA ONLINE 1998 - First rip-off report posted AFTER BEING FOUNDED IN 1998, GOOGLE BEGAN CRAVWLING THE WEB AND ORGANIZING Google DEFAMATORY CONTENT TM MARCH 2011 Italian court ruled that the negative Google suggestion MARCH 2009 must be moved Google Suggest starts implicating companies as being frauds SEPTEMBER 2010 being scams Google looses suit in France and must remove negative being rip-offs Google suggest yelp WIN! SEPTEMBER 2010 FOUNDED IN 2004, Yelp wins defamation suit RECIEVING ITS FIRST making them non liable NEGATIVE COMMENT SHORTLY THEREAFTER REPUTATION REP PUTATION DEFENDER MANAGERS FOUNDED IN 2006 FOUNDED IN 2006 focuses on Corporate reputation focusing on personal reputation management management WOMAN WINS 11.3 MILLION VERDICT IN DEFMATION SUIT AN ANONYMOUS COMPANY ESTIMATED THEY WERE LOSING $2.5 MILLION $) $) $4 $4 $4 $4 $4 $4 $4 $4 $) $4 $4 $) $4 $4 $4 $4 $4 2$ (S) (2$ (2$ $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 (2$ $ $4 ANNUALLY DUE TO REPUTATION ATTACKS ON CONSUMER GERNERATED WEBSITES 33% 44% OF ONLINE ADULTS HAVE SEARCHED FOR INFO 33% OF INTERNET USERS SAY THEY ABOUT SOMEONE WHOSE SERVICES OR ADVICE THEY'VE WORRY ABOUT HOW MUCH INFORMATION IS AVAILABLE ABOUT THEM ONLINE USED IN A PROFESSIONAL CAPACITY ADULTS TAKING STEPS TO LIMIT THE AMOUNT OF INFORMATION AVAILABLE ABOUT THEM ONLINE 18-29 YEARS 44% OLD 30-49 YEARS 33% OLD 50-64 YEARS 25% OLD 65+ YEARS 20% OLD PEOPLE WHO 80% - 50% - CHANGE THEIR 70% - PEOPLE WHO PRIVACY SETTINGS 40% - DELETE UNWANTED 60% - PRIVACY SETTINGS COMMENTS 50% - 30% - 40% - Allow everyone to see information DELETE COMMENT? 20% - 30% - Allow only friends to see information YES NO 20% - 10% - Only you can see information 10% - 0- 50% - PEOPLE WHO 40% - REMOVE THEIR NAME FROM PHOTOS 30% - REMOVE YOUR 20% - NAME FROM PHOTO? 10% - YES NO Sources: http://pewinternet.org/Reports/2010/Reputation-Management/Summary-of-Findings.aspx?r=1 http://www.satisfactionsecrets.com/customer-satisfaction/better-business-bureau-complaint-statistics-up-10/ http://en.wikipedia.org/wiki/Section_230_of_the_Communications_Decency_Act http://www.usatoday.com/news/nation/200o6-10-10-internet-defamation-case_x.htm AGE 18-29 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 REPUTATION MANAGEMENT ORGANIZATIONS COMMUNICATIONS THE START TO THE REPUTATION DECENCY ACT MANAGEMENT PROBLEM ISPS and websites are not liable for content that third parties produce. SECTION 230 THE CONTROVERSY USA In regards to the torts committed by an ISP's users, several courts have interpreted Section 230 as a provider of complete immunity for ISP's. VICTIM TORTFEASOR to ?? HOPE PEOPLE ARE HIDING BEHIND THE LAW THE VICTIM REMAINS HOPELESS OF RELIEF WHILE THE TORT-FEASOR IS EITHER UNIDENTIFIED OR INSOLVENT ZERAN V. AMERICA ONLINE 1998 - First rip-off report posted AFTER BEING FOUNDED IN 1998, GOOGLE BEGAN CRAVWLING THE WEB AND ORGANIZING Google DEFAMATORY CONTENT TM MARCH 2011 Italian court ruled that the negative Google suggestion MARCH 2009 must be moved Google Suggest starts implicating companies as being frauds SEPTEMBER 2010 being scams Google looses suit in France and must remove negative being rip-offs Google suggest yelp WIN! SEPTEMBER 2010 FOUNDED IN 2004, Yelp wins defamation suit RECIEVING ITS FIRST making them non liable NEGATIVE COMMENT SHORTLY THEREAFTER REPUTATION REP PUTATION DEFENDER MANAGERS FOUNDED IN 2006 FOUNDED IN 2006 focuses on Corporate reputation focusing on personal reputation management management WOMAN WINS 11.3 MILLION VERDICT IN DEFMATION SUIT AN ANONYMOUS COMPANY ESTIMATED THEY WERE LOSING $2.5 MILLION $) $) $4 $4 $4 $4 $4 $4 $4 $4 $) $4 $4 $) $4 $4 $4 $4 $4 2$ (S) (2$ (2$ $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 $4 (2$ $ $4 ANNUALLY DUE TO REPUTATION ATTACKS ON CONSUMER GERNERATED WEBSITES 33% 44% OF ONLINE ADULTS HAVE SEARCHED FOR INFO 33% OF INTERNET USERS SAY THEY ABOUT SOMEONE WHOSE SERVICES OR ADVICE THEY'VE WORRY ABOUT HOW MUCH INFORMATION IS AVAILABLE ABOUT THEM ONLINE USED IN A PROFESSIONAL CAPACITY ADULTS TAKING STEPS TO LIMIT THE AMOUNT OF INFORMATION AVAILABLE ABOUT THEM ONLINE 18-29 YEARS 44% OLD 30-49 YEARS 33% OLD 50-64 YEARS 25% OLD 65+ YEARS 20% OLD PEOPLE WHO 80% - 50% - CHANGE THEIR 70% - PEOPLE WHO PRIVACY SETTINGS 40% - DELETE UNWANTED 60% - PRIVACY SETTINGS COMMENTS 50% - 30% - 40% - Allow everyone to see information DELETE COMMENT? 20% - 30% - Allow only friends to see information YES NO 20% - 10% - Only you can see information 10% - 0- 50% - PEOPLE WHO 40% - REMOVE THEIR NAME FROM PHOTOS 30% - REMOVE YOUR 20% - NAME FROM PHOTO? 10% - YES NO Sources: http://pewinternet.org/Reports/2010/Reputation-Management/Summary-of-Findings.aspx?r=1 http://www.satisfactionsecrets.com/customer-satisfaction/better-business-bureau-complaint-statistics-up-10/ http://en.wikipedia.org/wiki/Section_230_of_the_Communications_Decency_Act http://www.usatoday.com/news/nation/200o6-10-10-internet-defamation-case_x.htm AGE 18-29 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64 AGE 18-29 AGE 30-49 AGE 50-64