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The Power of Live Chat, or Are You Taking the Most Out of It?

The power of Live Chat or do You Take the Most Out of it? According to Oracle's research Consumer Views of Live Help Online 2012 have used Live Chat or Click-to-Call to interact 50% with customer service representatives and this is fairly consistent across all types of products and services, including travel, retail, financial, communications and health care services of consumers said they would prefer using Live Help to reach their communications service provider and 41% prefer it for travel and hospitality companies, compared with 35% who prefer Live Help for connecting with financial services and 33% for health care providers 43% said they prefer Live Chat because they can do other things while they are waiting for a 38% response said they use Live Chat when they want to save or print a copy of the conversation 34% If users like this tool, just take the most out of it Make Click-to-Chat Utilize Chat Button button visible on Code with your website Monitoring function Request additional details on the Pass information about your visitors to the console Pre-Chat Form Brand Chat Upload a smiling picture of your CSR Messenger with your Company logo Cobrowse, push Send files with your pages and send clickable links in chat presentations and catalogues Invite your website visitors to chat Add Live Help button to your proactively newsletters & social media channels

The Power of Live Chat, or Are You Taking the Most Out of It?

shared by maria.lebed.101 on Jan 12
Various researches show how important Live Chat software is and how shoppers tend to use this tool for communicating with retailers. Not only modern look of a chat button and growing popularity of thi...


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