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The Power of Customer Referrals

The Power Of Customer Referrals Why You Need To Start Asking For Them 68% trust consumer opinions posted online. 62% 84% of consumers of consumers trust recommendations from people that they know as credible sources of information. trust people like themselves as credible spokespeople for companies. This is compared to the 43% who trust the company's CEO. 84% 70% 37% of consumers of consumers will take action based on recommendations from people they know, which means that when your customers refer their friends, they're helping your bottom line. will take action based on other consumers' opinions posted online. every time someone leaves a review, you're 70% more likely to convert a new customer-even if the post is written and viewed by two complete strangers. Customers referred by other customers have a 37% higher retention rate. Sources: 2014 Edelman Trust Barometer Nielsen Global Trust in Advertising Report - September 2013 Branderati - The Age of Advocacy and Influence: 26 Stats Marketers Should Know E APP DATA ROOM

The Power of Customer Referrals

shared by App-Data-Room on Oct 31
There are few tools more powerful for salespeople and marketers than a satisfied customer’s referral. And although most satisfied customers would happily leave a review or refer a friend, many sales...


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