Click me

By the Numbers: StellaService Operations in 2013

StellaService 2013 By the Numbers StellaService Analysts shop every day, testing the customer service performance of your favorite retailers. Here's a snapshot of our work in 2013. 54,000+ V Calls placed by StellaService Analysts V Emails sent to customer service departments 17 DAYS Time spent on the phone navigating Interactive Voice Response Systems (IVRS) 49 DAYS waiting to reach live agent (phone) MOST POPULAR CUSTOMER SERVICE NAME MICHELLE STEPHANIE Email 404 times Phone 228 times 11,800 Products ordered from online retailers 2,800 Free deliveries 22,000 YARDS (MORE THAN 12 MILES) Shipping tape used on return boxes ferror 42,000+ 4,900+ 26,000+ Email spelling errors caught Package photos taken Live chat interactions STELLA SERVICE

By the Numbers: StellaService Operations in 2013

shared by StellaService on Jan 04
2 share
StellaService’s data operations scaled up in a big way in 2013. Shopping ecommerce sites is all in a day’s work for StellaService Analysts, who stress-test customer service departments and order a...


Did you work on this visual? Claim credit!

Get a Quote

Embed Code

For hosted site:

Click the code to copy


Click the code to copy
Customize size