The New Generation of Collaboration

THE NEW GENERATION OF COLLABORATION Today's globalized work environment is comprised of partners, peers and clients around the world. Dispersed employees can't always head to the boardroom to make a decision or stop by a team member's office to discuss ideas; they need the tools to be able to communicate effectively regardless of location. The Rise of the Networked Enterprise A survey of 4200 global executives found that three types of networked organizations are slowly adopting collaborative tools: Internally Networked Organizations, Externally Networked Organizations, and Fully Networked Enterprises. Percentage of enterprises that collaboration tools were In many industries, new competitive battle lines may form between companies 80% 49% 45% extremely integrated into employees' day-to-day work. that use collaboration tools in sophisticated ways and companies that feel uncomfortable with new web-powered technologies. Fully Networked Enterprises Internally Networked Organizations Externally Networked Organizations The Benefits of a Network-Centric Approach to Business Customer-Related Purposes Internal Purposes Increased effectiveness of marketing > Awareness > Consideration Partner, Supplier and External Expert Purposes Increased speed of access to knowledge Reduced communication costs Increased speed of access to knowledge Conversion Increased speed of access to internal Loyalty Reduced communication costs Increased satisfaction of suppliers, partners and external experts experts Increased customer satisfaction Decreased travel costs Reduced market costs Increased employee satisfaction Reduced support costs Increased speed of access to external experts Reduced operational costs Reduced travel costs Reduced travel costs Reduced time to market for products and Reduced time to market for products and Reduced time to market for products and services services services Increased number of successful innovations Reduced supply chain costs Increased number of successful innovations for new products or services for new products or services Reduced product development costs Increased revenue Measuring the ROl of Collaboration Tools Companies that adopt collaboration tools and use them both internally and externally will see a significant reduction in operational costs. Businesses that haven't already can migrate from a private branch exchange (PBX) to IP telephony to reduce infrastructure costs. Number of companies that see a 100% ROI payback period (in months) positive return on their investment of collaboration investments 80% 21 to 40 Because services are delivered over the Internet and managed by the provider, the need for IT management to update technology infrastructures is eliminated. Capturing Competitive Advantage Data from the McKenzie Global Institute Likelihood of realizing market share gains and higher profit margins by using collaborative tools both internally and externally Percentage of companies using collaborative tools in some way that survey shows when collaborative tools are widely adopted and integrated into employees' daily workflows, these technologies can also boost a company's financial performance and market share. report market share gains against competitors and higher profit margins 27% 50% Enterprises today are using The companies in the study collaboration tools to do the that were classified as market same things better and more efficiently -- not to do things differently. leaders with a top-ranking industry market share were also the companies with high levels of organizational collaboration. The Solutions that Make the Fully Networked Enterprise Possible Many businesses can achieve the benefits of collaboration through an investment in unified messaging, video and web conferencing services. Selecting the right collaboration technology to enhance business processes and making meetings more efficient begins with understanding your particular organizational needs and pairing those needs with the optimal Synchronized Preferences UNIFIED COMMUNICATIONS Instant Presence Call Control Soft Phone Messaging Gives employees the versatility to communicate in a way that best suits their individual needs. Multi-Point Video VIDEO CONFERENCING Fully Hosted Full Data Sharing HD Video Creates a conference room without walls Interoperability that gives employees the anywhere access that professionals need. HD Facilitate Group Meetings WEB CONFERENCING Screen Sharing Training Tool Live Recording Lets participants see the same presentation at the same time, ensuring that all attendees are on the same page. collaboration solution. SOURCES OfB in MOMENTUM MCKENZIE GLOBAL INSTITUTE SURVEY ORACLE EXADATA CASE STUDY