Market Metrix Hospitality Yearbook Superlatives 2013

Most Likely to Get it Done Best Smile Squeaky Life of the Party Great Wolf Lodge Drury Hotels Kimpton Cleanest Ritz-Carlton Best in Bed Market Metrix Fairmont Most Likely to Throw a Great Gatsby Gala Ritz-Carlton Hospitality Yearbook Superlatives 2013 Most Inspiring Hard Rock Most Likely to Pickup on the First Ring The Market Metrix Hospitality Superlative winners are based on data gathered from the Market Metrix Hospitality Index (MMHI). The MMHI offers unlimited benchmarking details - three global regions, eight industry segments, hundreds of brands and over two hundred key metrics. With surveys gathered from more than 40,000 travelers around the globe each quarter, it is the most in-depth and reliable source of hospitality performance information available today. Brightest Fiesta Americana Ritz-Carlton Learn more at www.marketmetrix.com Most Likely to See you Again...and Again Disney's Most Likely to be Best Bang for Most Swag Best Loo in Online the Land your Buck Hyatt House Hard Rock Hyatt House Ritz-Carlton Most Inspiring Best Smile Most Swag Most Likely to Pickup on the First Ring Best Bang for your Buck Friendliness of Phones answered Brand Inspired Segment Segment Hip / Cool Segment Valuc tor price Segment Brand Brand Sogment Brand Brand Tronl desk slaff quickly Hard Rock Bahia Principe Ritz-Carlton Upper Upscale Upscale Upscale Upper Midscale Upper Upscale Luxury Drury Hotels 9450 Upper Upscale Upper Upscale Luxury Hard Rock Luxury Upper Upscale Luxury 85.74 Upscale Upscale 78.21 80.36 Hyatt House 87.90 Κimpton Ritz-Carlton Staybridge Suites /6.84 Kimplon W Hotel 80.34 Kimplon B5.50 86.0/ Fiesta Americana 76.76 93.75 79.29 Loews 85.04 Upscale Fiesta Americana 85.74 Life of the Party Most Likely to Throw a Great Gatsby Gala Most Likely to be Online Most Likely to See you Again...and Again Squeaky Cleanest Excited / Elegant / Extravagant Very likely to Overall room Sogment Вrand Entertained Segment Вrand Segment Brand Internet access Segment Brand Segment Brand return cleanliness Luxury Luxury Upxale Upscale Upper Midscale Upscale Upscals Upper Upscale Ritz-Carlton 8205 89.16 92.95 92.10 Great Wolf Lodge Hyatt House Upxale Upper Midscale Upscale Disney's Drury Hotels Luxury Ritz-Carlton Tour Scasons 87.85 88.28 Disney's 87.41 78.87 Luxury Upscale Tour Scasons Homewood Suites a8.43 75.89 Hard Rock 85.71 Upper Upscale Gaylord Hotels 77.78 Drury Hotels 88.33 Fiesta Americana 74.22 Fiesta Americana 91.89 Best Loo in the Land Most Likely to Get it Done Best in Bed Brightest "Data is based on Market Metrix Hospitality Index (MMHI) survey responses for the most recent 4 quarters ending in Q3 2013. Scores are aggregated out of 100 usinga>-point satisfaction scale. For Exarmple, Kimpton scored a 91.41 out of 100 for overall guest satisfaction with employee Balhroom Comfori of bed Ardequacy of room lighting Segment Вrand Segment Вrand Can-do attitude Segment Вrand Segment Вrand clcanlincss and furniture Upper Upscale Luxury Upxale Ril Carllon I uxury Upper Upscale Upscale Fiesla Americana Iuxury Luxury 92.15 Kimptan 91.41 Fairmont 91.49 Upscale Luxury Upscale 90.23 Four Seasons 92.10 Ritz-Carlton 90.22 Kimpton 90.65 Four Seasons 89.03 'can-do attitude'. Luxury Fairmont 91.67 Disney's 88.28 Fiesta Americana 90,23 Homewood Suites 88.93 lll www.marketimetrix.com Conlact: Salesdimarkelmenx.com w013 Market Mptrix. All rights reserverd. Market Metrix