intelligentContact Voted Number 1 Contact Centre Technology 2014

ТОР mpl 40 mpl systems 2014 What makes mplsystems' intelligentContact the Number 1 Contact Centre Technology 2014? Here is what the voters had to say when they voted mplsystems ahead of offerings from vendors including Aspect Software, Genesys, Interactive Intelligence, LiveOps and NewVoiceMedia Extremely Flexible Customer friendly & Easy to use Great Fast Reliable Interface Innovative Best ACD Platform Cost-Effective "Offered the best value for the functionality" "Cost effective and quick to implement" "Installed quickly and at a very good cost!" Increase Productivity "It's very fast and comfortable" "Reduces agent handling time thereby increasing productivity and profitability" Completely Flexible "It is flexible, has flexible routing, reports and dashboards." "The product is extremely flexible and can be designed to meet your exact requirements" "Created according to our very specific requirements" Multi-channel Solution "Excellent solution for Omni-Channel requirements." "It enables us to communiate with customers via email and telephone separately." "intelligentContact scored the largest number of votes for the flexibility of the technology, its email capabilities as well as the good level of support provided by mplsystems." Jonty Pearce, Call Centre Helper TOP 2 2014