ING Bank Reduces Call Center Escalations By 50%!

IntelliResponse Success Story: ING Direct ING D Leveraging the Power of First Call Resolution The Challenge: Empowering Level 1 agents to resolve customer issues promptly and reduce escalations 2?? The Solution: ING implemented Agent Answers from IntelliResponse; Level 1 Agents recieve One Right Answer CCCCC Score of 7.0 Superior Net Promoter CCCC Agent Training Is now enhanced and streamlined 49% reduction Agent Answers MANAGES in first-level 100% call escalations of customer-related in the first year information intelliresponse www.ntlliResponse.com ecommons SPONSORED BY: %24