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Infographic: Create Greater Happiness in Your Contact Center

WINNING AT THE CONTACT CENTER GAME: BOOSTING SATISFACTION LEVELS FOR BOTH CUSTOMERS AND AGENTS RAGE AGAINST THE AGENT Endless on-hold times. Confusing phone trees. Unhelpful agents. Poor problem resolution. Customers contacting call centers today are angry, and they're not going to take it anymore. Scroll down 6@% OF HOUSEHOLDS REPORT CUSTOMER RAGE 36% 18% increase in customer vell during calls complaints 13% 35% of customers post complaints on social media curse at phone reps HAPPINESS BREEDS HAPPINESS Agents with the right tools, technology, and training can provide better service. Which makes for happier customers. Which helps agents feel better about their jobs. Which leads to even better service-and even happier customers and agents. And so it goes. RingCentral RingCentral UU RingCentral RingCentral BRINGING IT TOGETHER: THE CONNECTED CONTACT CENTER RAGE AGAINST THE AGENT GIVE CUSTOMERS WHAT THEY WANT • Expanded connection choices: phone, email, social media, mobile, and real-time chat • Instant online access to knowledge sources • Shorter on-hold times • Better matching of agent skills to customer tasks • Faster response times • Streamlined, one-screen access to all information • Quicker problem resolution Get the eBook: THE CONNECTED CONTACT CENTER

Infographic: Create Greater Happiness in Your Contact Center

shared by RingCentral on Apr 03
In today’s always-connected world, customers expect immediate answers when contacting your call center. Disappoint them, and they’re likely to vent their frustrations at your agents or on social m...




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