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Infographic: Calculating the ROI of Enterprise Collaboration

Calculating the RỘI Today we have more virtual touchpoints than ever including email, instant messages, websites, blogs, social networks, mobile and more. Yet despite all these tools, organizational chaos reigns. Knowledge workers spend 28 hours/week writing emails and searching for information. ENTERPRISE COLLABORATION It's time to take control of your organization's secret asset: KNOWLEDGE $900 Billion 2/3 89% McKinsey estimates $900 billion - 1.3 trillion in business value unlocked through social networking tools and technologies of business value created from social lies in improving communications and collaboration within and across an enterprise of maturing social businesses say social positively affects business outcomes BIGGEST AREAS OF IMPACT Onboarding and Training 20-25% increase in knowledge worker productivity once social networking tools and technologies are I implemented within an organization Customer Self Service and Support Sales and Marketing Enablement WHAT'S THE ROI? 20% 25% 15% 10% increase in increase in increase in workforce productivity employee engagement revenue per sales rep increase in overall deal size 26% 35% 30% 14% decrease in reduction in decrease in employee onboarding time support call volume decrease in employee turnover customer support costs 240% Average increase in bookings by customers who join a Bloomfire community AND THAT'S JUST THE START.... Decreased time to contribution for employees Reduced time to resolution for customer support Greater speed in disseminating key business information Reduced training/onboarding costs Increased sales velocity, deal size and lifetime value Increased brand value/equity Improved employee morale Increased employee commitment to a process Reduced loss of expertise through turnover CHECKLIST FOR SUCCESS Define project goals and objectives Secure executive endorsement Recruit energetic champions Encourage a range of use cases Launch with hands on activities for new users Focus on repeated activities Complement existing systems of record Track and reward engagement Capture and report key findings (early and often) Leverage and expand the community For more best practices on enterprise collaboration ROI, visit: Bloomfire Learn More About Bloomfire - Get a Demo Today!

Infographic: Calculating the ROI of Enterprise Collaboration

shared by Bloomfire on Dec 24
Here is an awesome easy-to-digest infographic by Bloomfire, highlighting the biggest areas of impact and hard ROI across engagement, productivity and revenue.



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