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[INFOGRAPHIC] 7 Expected Attitudes of a Great Customer Service

24 7 EXPECTED ATTITUDES OF GREAT CUSTOMER SERVICE 1 WOW EFFECT " Always give your customers more than what they expect to get. " LVVE AT THE FIRST SIGN " From the moment you start talking, make them feel connected. Your customers will be comfy and feel that they are in the right place." PUT YOURSEL F GREATUSTENER EMPATHY IN ΤΗ Ε R SHOES " Listen intently to your customers' demand. Show that you care and ensure you will find the solution." 4 ВЕ HUMAN NOT ROBOT 24 Engage with your customer by being human, not a robotic auto reply email and phone call. WORDS WORDS WORDS WORDS 5 POSITIVE LANGUAGE Words are weapons. They can be as sweet as honey yet be bitter as gall too. Use positive words to explain the problems and solutions to your customers. АСT LIKE A CHAMELEON Each customer possesses a different character. You should sense their moods and adapt accordingly SOLUTIONS NOT EXCUSES 7 Never delay the solution until days or weeks; act to solve the problems, not make excuses. 2ASlides THANK YOU & keep im proving www.24

[INFOGRAPHIC] 7 Expected Attitudes of a Great Customer Service

shared by 24slides on Feb 11
Customer service is a vital part of any company. When customers are happy and satisfied, they come back to repeat business with you. They also become ambassadors of your products and services to poten...





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