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[INFOGRAPHIC] 5 Industries that need a multilingual call center

TOP 5 INDUSTRIES THAT NEED A MULTILINGUAL CALL CENTER In a global economy, the smartest thing you can do is reach out to various market sectors in different parts of the world. A brand that can bridge cultural and linguistic gaps between your brand and your customers can strategically position you for success. This is where partnering with a multilingual call center proves valuable. It enables your company to cater to diverse consumer groups, regardless of time and geographical differences, empowering you with an advantage over your competitors. HERE ARE THE TOP 5 BUSINESS SEGMENTS THAT NEED THE AID OF A MULTILINGUAL CALL CENTER. SHOP ANYWHERE ECOMMERCE / ONLINE RETAIL Ecommerce grants consumers fast and convenient online purchases that require international shipping. Online retail sales are expected to increase to more than $4 trillion by 2020. This booming industry requires customer care to assist billions of consumers worldwide with their purchases, delivery logistics, billing, and other concerns. The Asia-Pacific region is currently the world's largest online retail consumer market and is projected to remain so, with countries China and India leading the pack. HEALTHCARE The ability to cater to patients coming from different cultural backgrounds is a must for healthcare providers, regardless of location. Hospitals, clinics, and nursing homes seek the aid of multilingual call centers to handle patient inquiries and administrative processes such as billing, insurance, appointment scheduling, and medical record management. By 2020, global healthcare expenses are forecasted to rise to $8.7 trillion. BANK --------- FINANCE AND BANKING It's been challenging for banks and other financial services companies to innovate and maintain customer loyalty while doing so. The ability to fully support international customers definitely helps here, ensuring that their needs are addressed 24/7, regardless of the language they speak. Here, multilingual call center agents assist customers with financial queries, account management, and other transactions. And though various financial firms may feel the constantly shifting economic and consumer climates, this industry will remain stable. TOURISM AND HOSPITALITY The tourism industry accounts for an astounding 10.2% of the world's GDP. This shouldn't come as a surprise, given its impressive performance in the past. Industry forecasts are optimistic, expecting a 3.9% growth per annum to 11.4% by 2027. Consumer demands continuously drive the growth of this global industry. And probably more than any other business sector, tourism and hospitality companies are under heavy pressure to delight customers. A multilingual call center can help with bookings and reservations, ensuring customer happiness is provided at all fronts. TRAVEL AND TRANSPORTATION With the surge of ride-sharing and online car-booking services, the travel and transportation sector continues to accelerate and is estimated to grow to a $285-billion market by 2030. To keep up with customer demands and shifting trends in consumer behavior, companies in this industry must adapt, innovate, and provide their global customers with excellent services. Partnering with a multilingual call center that provide quality 24/7 customer support lets transport companies ensure that customers arrive at their destination without a hitch. Emarketer. (2016, August). Worldwide retail ecommerce sales will reach $1.915 trillion this year. Retrieved from Emarketer. (2016, August). China eclipses the US to become the world's largest retail market. Retrieved from Lindner, M. (2017, February). NRF: Online sales in 2017 will grow three times faster than the retail industry. Digital Commerce 360. Retrieved from Chaffey, D. (2015, September). Forecast growth in percentage of online retail/ecommerce sales. Smart Insights. Retrieved from Zaroban, S. (2017, February). US ecommerce sales grow 15.6% in 2016. Digital Commerce 360. Retrieved from George, R. (2017). 2017 global healthcare sector outlook. Deloitte. Retrieved from Ocampo, F. (2016, September). 3 reasons why healthcare firms need a multilingual call center. Open Access BPO. Retrieved from Durham, R. (2016, April). Healthcare sector projected to expand. Federal Reserve Bank of Atlanta. Retrieved from Deloitte. (2016). Banking and securities outlook 2017. Retrieved from NTT Data. (2016, April). Bank customer loyalty declining: 47 percent of US consumers would consider target or Walmart as a banking alternative. Retrieved from Deloitte. (2017). Travel and hospitality industry outlook 2017. Retrieved from World Travel and Tourism Council. (2015). Travel & Tourism Economic Impact 2015 world. Retrieved from World Travel and Tourism Council. (2017). Travel & Tourism Economic Impact 2017 world. Retrieved from Goldman Sachs. (2017, May). Rethinking mobility. The 'pay-as-you-go' car: Ride hailing just the start. Retrieved from Huston, C. (2017, May). Ride-hailing industry expected to grow eightfold to $285 billion by 2030. Market Watch. Retrieved from OPEN ACCESS BPO MANILA DARAO LA vEGAS TAIPEI IAMEN +1888.888.1519 •.... 国 星星 三 三 _ 三 = 星星 星 三 二

[INFOGRAPHIC] 5 Industries that need a multilingual call center

shared by OpenAccessBPO on Nov 29
International expansion is never easy, but it shouldn't be difficult either. Multilingual call centers help ensure global success through culturally and linguistically competent agents. These 5 indust...


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