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Improving the Customer Experience with Ticketing Systems

IMPROVING THE CUSTOMER EXPERIENCE WITH TICKETING SYSTEMS CONTROLLING CROWDS AT A GLANCE ???!!!!???!! Customers waiting in line may get impatient if they don't have any distractions Without a clear system in place, waiting can lead to customer anxiety Anxiety fosters resentment of other customers, creating a negative atmosphere Customers may give up and leave if they don't know when they'll be served USING TICKETING SYSTEMS Show that your business is organized and dedicated to service Customers are able to track their progress in line when they can see the numbers being served 23 Demonstrates that even though you're busy, you value everyone's patronage Eases customer anxiety since they can't be cut in line IMPROVING CUSTOMER EXPERIENCE AT A GLANCE An open-ended wait can cause frustration in customers 43 Being able to see progress in the line can improve overall customer experience Customers can see how quickly others are being helped, improving morale Reduces the number of customers who might otherwise give up and leave instead of waiting HOW TO MAKE IT HAPPEN NOW SERVING Give customers tear-off tickets with assigned numbers 41 Use signboards to show which number is currently being served Post an average time of how long each customer interaction takes AVERAGE WAIT TIME: 6 MINUTES Show customers that the process is efficient and that they'll receive good service VISIT US ONLINE Post other ways customers can get help, such as online or over the phone CALL 9-5 M-F Provided by: Take a Number inc. 01, www.TAKEANUMBERSYSTEMS.COM Sources: retailradio.biz/queue-management-and-the-customer-experience/ smallbiztrends.com/2015/04/6-ideas-speed-customer-service.html

Improving the Customer Experience with Ticketing Systems

shared by BrittSE on Oct 31
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It’s always a good idea to try to keep customer morale up, and a ticketing system may be just what your business needs! Read through this infographic to see how you can improve the customer experien...

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