IDology Customer Satisfaction Survey

IDOLOGY CUSTOMER SATISFACTION SURVEY OVERALL IDOLOGY SATISFACTION 90% NEUTRAL IDOLOGY CUSTOMERS RANK THEIR OVERALL EXPERIENCE AS VERY SATISFIED AND SATISFIED. "I LIKE THAT I DON'T HAVE TO THINK ABOUT IT MUCH." - CUSTOMER, ONLINE TRAINING IDOLOGY CUSTOMERS RANK PRODUCTS & FEATURES MUCH 99% BETTER, BETTER OR SAME AS THE COMPETITION. "I LIKE THE CUSTOMIZATION AVAILABLE FOR EACH ENTERPRISE AND HOW EACH VERIFICATION DELIVERS EITHER A PASS OR FAIL RESULT." - CUSTOMER, PREPAID 200 50% 150 IDOLOGY CUSTOMERS ARE SATISFIED OR VERY 100 SATISFIED WITH PRODUCT FEATURES. 23% 27% 50 "I LIKE HOW IDOLOGY IS CONSTANTLY WORKING TO DEVELOP NEW FEATURES AND TOOLS." - CUSTOMER, FINANCIAL SERVICES EASE OF CONTACTING 53% OF CUSTOMERS RANK IDOLOGY CUSTOMER HELPFULNESS SERVICE PERFORMANCE As EXCELLENT. QUALITY OF ADVICE 37% OF CUSTOMERS PROFESSIONALISM RANK IDOLOGY CUSTOMER OF REPRESENTATIVE SERVICE PERFORMANCE ISSUE As GOOD. RESOLUTION PROMPTNESS "SOLID CUSTOMER CARE. KNOWLEDGEABLE AND FRIENDLY." CUSTOMER SERVICE CUSTOMER, ECOMMERCE PERFORMANCE "I AM IMPRESSED BY THE ONGOING COMMITMENT TO INNOVATION AND A REAL SERVICE MINDSET FROM THE COMPANY." - CUSTOMER, BANKING 59% 40 35 88% OF CUSTOMERS WOULD RECOMMEND IDOLOGY'S SERVICES 30 25 29% 20 TO OTHER PEOPLE. 15 10 12% "IDOLOGY IS A SIMPLE RELIABLE SERVICE WITH GREAT CUSTOMER SUPPORT THAT ALLOWS US TO FOCUS ON OUR CORE BUSINESS AND DO NOT NEED TO WORRY ABOUT ONBOARDING FRAUDSTERS." CUSTOMER, FINANCIAL SERVICES IDOLOGY SOURCE: INC. wwW.IDOLOGY.COM VERY SATISFIED DEFINITELY SATISFIED MOST LIKELY NEUTRAL N/A