How to Retain Customers Better During a Pandemic: Dos & Don’ts

0 0 0 0 o OO o o o o o o o o 00 0 0 o o o o 0 0 o oo o o 0 o o oo XXX хх X X DO'S AND DON'TS OF INCREASING CUSTOMER RETENTION IN 2020 o00000 O0o oOo O0000 0 o00 хх X X Customer satisfaction is all about catering to their needs and constantly improving your service. Building a bond with consumers will get you their loyalty and in turn, repeated sales. Let's understand what you must do and what to avoid when working towards O o 0 0 o OO O 0 0 o OOo O o 0 o O OO O 0 0 o o Oo customer retention. O0 0 O OO O OOO o O OO0 0 O o0 0 o o Oo 0 o o O o 0 o OO OO O o o O0 0 0 0 Oo o o o o 0 0 o OO o O O Oo 0 0 o oOo o o O0 o 0 o o o0 0 0 o O00 0 o Ooo 0 o O o o o oo o o O0 0 0 0 o oo 0 0 o o00 0 o O0 0 0 o o o o OO0 0 O O00 0 o O0 0 0 o o 0 0 o o O 0 0 0 O0 0 0 o O o 0 o o oo o o O o 0 0 o Oo 0 o o oo0 0 o o0 0 o C O o 0 0 O O0 0 o O 0 0 0 O O0 0 0 O O00 0 o O0 0 o 0 0 0 0 0 o O00 0 o O0 0 0 0 o o 0 0 0 0 Oo0 0 o O0 0 0 0 0 o O00 0 o o00 0 0 o o0 0 0 0 O00 0 o OOo 200 0 00 o000 0 o oo0 0 0 0 oo000 0 o o0o 1 Initiate a Customer Loyalty Program Incentivise your consumers to continue purchasing products from your organisation. Send Out Customised Product Recommendations Display your concern for their individual interests. Build trust and encourage sales. Invest in Al and Cloud Technology Digitalise your work operations and give your consumers options for easy communication. Notify Progressions Through Emails Following up on your sales is a great way to maintain contact after a transaction has been completed. Actively react to feedback Detail your actions for your consumer. Let them know that every individual concern is taken into account. OOo o o OO 0 o o Oo0 o o o o 0 o O O 0 0 o O oo o 0 o O0 0 0 o o o 0 0 0 o o0 0 0 o O0 0 o OOo oo OO0 o o OO0 o o o o 0 o O O 0 0 O O OOo o o O00 0 o o00 o o O o 0 o O o 0 0 o O Oo 0 o o O0 0 0 o o0 0 o o O o 0 o O0 0 0 o o O0 0 O OO O O O OO0 0 OO o O O O 0 0 O OOo O 0 0 o o O00 0 o O0 0 o o o 0 0 o O00 0 o o O0 0 o o O00 o o o00 o 0 O 0 0 O O0 0 0 O O 0 00 0 0 o o000 0 o o000 0 o o000 0 o o oo oo0 0 0 o o00 0 0 o o00 0 0 o o o000 Let call wait times get unbearable Long waiting periods can be frustrating and time-consuming. This can leave a customer with a bad impression of your brand. Complicate options for communication Play it sweet and simple. Overcomplicating processes will leave your consumers confused. Display inconsistencies in the customer experience Inconsistency plants the seed of distrust in consumers. Maintain the quality of service for every customer. Constantly badger consumers Respect the customer's privacy. Troubling them with countless calls might lead them to ignore you completely. CO0 0 o o 00 0 o O 0 0 0 o o0 0 0o o o 0 o o oo0 0 o O 0 0 0 0 oo 0 0 o o o 0 o o O o 0 o o Servetel www.servetel.in OO 0 O O O0 0 OO O 0 0 O C O0 0 o O o o 0 o a O 0 0 0 O O O 0 O O O0 0 O O A