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How Hotel Stays might be Different Post Lockdown?

How Hotel Stays Might Be Different After Global Lockdown HOTEL After COVID-19, the global tourism and hospitality industries will revise and update the ways they care for the health and safety of their guests and staff. Enhanced health and safety is a global priority with positive updates and alternatives at the heart of hotels being able to welcome guests while retaining a personalised, high-level experience. Let's have a look at the ways hotels might be different following COVID-19 and the lockdown of people around the world. The Numbers On The Hotel Industry & COVID-19 •... ---- According to the Mobility Market Outlook on COVID-19, the global revenue for the travel and tourism industry will be an estimated 447.4 billion USD in 2020 - a decrease of In a four-week study for 2020 travel plans, final data showed that 71.5% of The retail value of the global hotel industry was 600.49 billion USD in 2018. respondents intended to travel domestically and 38.79% intend to travel around 34.7% from the previous year. Additionally, this is significantly lower than the original 2020 forecast of around 712 billion USD. (Source: Statista) internationally post-COVID-19. (Source: Statista) (Source: Avvio) What To Expect Might Be Different At Hotels After COVID-19 The Booking Stage A Set times for check-in including preferred check-in format E Guests receive key information about: A Hotel's public health and hygiene processes E Safety advice for guests ahead of visit including symptom list E Regional process for any suspected illness E Fulfilment of customer needs forms for stay including preferences for. H Staff interaction E Personal assistance E Dining and beverage service H Leisure and entertainment E Technology frameworks communicated to guest including contactless payment systems as well as relevant hotel and tourism apps for advance access using booking number The Check-in Stage 幻 E Range of check-in options pre-agreed with E Staggered check-ins or remote check-in option W Key type required with option to use smartphone as a digital key or disposable single-use swipe cards E All contactless processes E Any contact with check-in staff with protective perspex screens A Limited car and luggage assistance with less or no valets with guests managing all of their own luggage A More frequent airport transfers to minimise contact and shared space between guests E Health Checks and Declarations for all guests a mandatory requirement A Guests advise hotel of any recent international travel or if they intend to self-isolate E Guidelines provided for moving around the hotel and adhering to relevant regional restrictions The Room Stay E Hygiene notices relevant to a guest's room – official cleaning declaration at room entry plus vacancy periods and cleaning standards between guests A Absence of unnecessary items: paper menus, pens, paper, minibar and excess decorative furnishings A Wipe down advice for frequently touched services: remotes, light switches, seats, tables, benches, doors and furniture handles E Courtesy single-use hygiene packs for guests consisting of face mask, wipes, sanitiser and gloves E Limited or no cleaning service during stay with option for special requests E Extra wi-fi allowances for communications with staff and additional in-room entertainment The Restaurant/Bar & Room Service E Bars may remain closed or table service with required processes to minimise contact between guests and staff E Revamping of dining areas to more outdoor and open-air areas E Limited seating to maintain distances and staggered dining times to accommodate all guests with pre-bookings required E Expanded room service options including in-room drink service and contactless food delivery including pre-boxed meals E Breakfast buffets remain closed with in-room service offered E No welcome drinks offered in lobby with complimentary sealed items provided in rooms Leisure Areas E Traditional pool and gym not accessible E Hotels provide outdoor fitness options including guided local walks, runs, and on-site exercise groups with social distancing A Exercise channel for in-room workouts to allow for guests prioritising fitness Transport Areas - Lifts and Stairs E Lift usage restricted to singles or groups of the same party only per lift A Increased access options to stairs for guests A One way thoroughfares through hotel that are marked and communicated E Staggered check-in and check-out to manage flow of guests using transport channels of hotel A Hourly deep-cleaning of every area from hygiene staff Check Out Stage E Option for guests to manage their linen and towel removal with wash bags provided to minimise risk of surface contact for staff E Remote check-out without interaction and key drop-off H Follow-up health check from Hotel to ensure stay met requirements and no subsequent illness was experienced What You Could Expect To See 9 Staff wearing personal protective equipment O Hand sanitiser stations and sanitising wipes O Face masks and gloves for staff and guests O Heightened cleaning and hygiene practices A Notices related to public safety O One-way traffic flow signage for common areas O Social distancing marks throughout hotel common areas * Specialised cleaning services for rooms O Remote communication including apps and e-chat for staff service Expert Opinion Hotels will have more visual cleaning staff and sanitizing stations. Housekeepers will move from behind the scene to front and center in hotels. Tony Kim Assistant professor at Hart School of Hospitality, Sport and Recreation management at James Madison University Hotels have always focused on personalized service and providing a warm, welcoming environment for its guests. The challenge for hotels will be to convey the essence of hospitality when we socially distance and disconnect guests from the staff. Kate Walsh Dean of the School of Hotel Administration at Cornell University *None of those mentioned above have any affiliation with Hotel Killarney. References Killarney Hotels

How Hotel Stays might be Different Post Lockdown?

shared by darmaanrawat on Sep 21
Every industry has experienced a turbulent 2020, with overnight shutdowns and stay-at-home orders altering how people move, work, and live. Everyone is affected by planes being grounded and restricted movement.




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