How to create Service level agreement

HOW TO CREATE SERVICE LEVEL AGREEMENTS 1. Assess The Current Situation Review the current situation. Ask yourself if the service you're providing is enough to satisfy customer expectations. If it is, then you may only need to "tweak" this service to boost customer service beyond expectations. 2. Define The Level Of Service Include things like the scope of service needed, the purpose of the service, and all key information as well as the specific business processes. Also include the impact of service loss, so the provider gets a sense of what's at stake. 3. Define The Terms Of The Agreement Having defined the service levels, define the provider's roles and responsibilities and its duties, the agreement's duration, and the applicable service times. You'll also want to define the exceptions to the service times, such as holidays, maintenance periods, and so on. Defining the exceptions is critical to judging a provider's performance. Are you ready to create your own SLA? For More Details VISIT US AT 31WEST GLOBAL SERVICE