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How to Build an In-Store Experience Online

How to Build an In-Store Experience Online taturing LEISUREPO THE DIVERS EMPORIUM In 2001, LeisurePro was the first diving retailer to go online, providing divers with a wide range of scuba and snorkeling essentials. But the online store lacked the social aspect of the real store. "Dive shops are social places where divers meet and talk about every aspect of diving." Bill Parnes General Manager LeisurePro LeisurePro turned to Needle to better engage online customers. Needle searched social media and online forums for a range of diving experts to chat with LeisurePro customers. Technical Underwater Divers Recreational Photographers Divers 25 Exafied Needlers Corified Became Chats began on, A Tled by the 25 certified Needlers. Sold more than $55,000 of product in her first 4 Months KIMBERLY S., Needler "It's really satisfying to know that people like the gear I help them pick out...and the extra money I've earned paid for new scuba gear!" Okinawa, Japan Scuba Instructor, Former Marine Made 300+ Dives "The chat assistant that helped me was superb. The expert and great advice is what convinced me to purchase from LeisurePro." ANDY R., Customer Chats consistently scored a 9+ on a scale of 1-10. A/B testing on 75% of online A shoppers returned great results. 8X ROI LeisurePro made $8 Average Order Value 165% For every Z S1 spent on Needle Spending Per Transaction UNE 149% "Customers have the same kinds of conversations they would have in our store, and they feel very comfortable acting on that expert's recommendations." Bill Parnes General Manager LeisurePro With our help, you can achieve the same success as LeisurePro. E To learn more or to request a demo, visit Give your online customers an intimate in-store shopping experience and improve your site's performance with Needle. Needle com

How to Build an In-Store Experience Online

shared by shainley on Jul 19
This Case Study shows how fan-based chat service company Needle helped online scuba gear retailer LeisurePro engage their customers.




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