Transcript

Getting the "Loyal" Treatment

Loyal GETTING THE TREATMENT Your loyal customers will & reel in your most devoted come back time & time again. customers by giving them the "loyal" treatment! Check out how to catch CUSTOMER LOYALTY & CUSTOMER EXPERIENCE According to recent research 70% 64% 81% of shoppers have Stopped buying goods or services from a company after have made future purchases from a are willing to pay for a better customer experience company's competitor experiencing poor customer service after experiencing poor customer service 5 Simple Tips FOR CREATING&MAINTAINING CUSTOMER LOYALTY - L: Care tor your paying customers Make customers love your product Assign one person on your team to be responsible for customer success illl Use data to learn why Invest in technology O that tracks customer keah customers are canceling their subscription with you SET UP A LOYALTY PROGRAM The average U.S. household has enrolled in First, some stats: 2.1 BILLION loyalty memberships in the U.S. MORE THAN 18 loyalty programs, but are active in ONLY 8.4 There are * Of the roughly $48 billion in rewards issued annually, at least one-third ($16 billion) goes unredeemed • Make your loyalty program stand out from the rest A N YES O NO * Issue custom membership cards LET PEOPLE OPT IN - give customers the option of filling out a form to join Boutique 899 West 45th Street, 2nd Floor | Austin Texas Consider limiting www.boutiqueaustin.com $$$ participation receive a free tote on your 8th purchase! to customers who spend the most Remards PURCHASE-BASED DISCOUNT-BASED PAYMENT-BASED Buy 9, get the 10TH FREE! 10% OFF for every $100 spent! $50 OFF for paying up front! SOURCES DISCLAIMER http://www.beyondphilosophy.com/blog/new-statistics-on-tha- The "Getting the Loyal Treatment" infographic was designed by 123Print, a leader in printing personalized business and customer retention prpducts, including affordable business cards, address labels. postcards. loyalty cards. magnets, and mugs. .. Visit 123Print.com to learn more. state-of-customer-loyalty-and-customer-experience http://mashable.com/2012/04/09/customer-loyalty-tips/ 2http://blogneolene.com/conversational-marketing/11- startling-statscustomer-loyalty-loyalty-programs/ http://smallbusiness.intuit.com/news/Customer-satisfaction-&- 123PRINT retention/19057328/Idkas-for-Creating-a-Customer-Loyalty-Programi.jsp

Getting the "Loyal" Treatment

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Your loyal customers will come back time and time again. Check out how to catch and reel in your most devoted customers by giving them the "loyal" treatment!

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