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Evolution of Technology & Its Impact On Social Businesses Development

THE EVOLUTION OF TECHNOLOGY & Its Impact on the Development of Social Businesses We are babies. We are still children, but we can pout to get what we want. We are still children. Like teenagers, we now have some control but don't know what to do with it yet. We are growing up, and feeling pretty cool about it. 2000s Welcome to adulthood! 1960s 1970s 2010s Technology has little impact. It is a curiosity. Technology is for academics and has little impact. 1980s Technology becomes fully intergrated into our daily lives. We live more fully in a digital world. 1990s Technology enables more seemless communications across the globe. Growth is explosive, but like "explosions" is uncontrolled - all over the place. Technology invades the home and starts to change behaviors. The company is king, but a benevolent king. Good focus on customer satisfaction, but customers have few options. Technology is now everywhere. A great leap forward. It begins to connect us around the globe. Greater focus on margins and revenue. Customers become concerned about monopolies as customer satisfaction has Social Businesses are the evolution of Customers become increasingly concerned about company companies now keenly aware that how they act and how they engage with customers can be more important than price, that the relationship is part of the value. Companies allow greater transparency into all apsects of the company and use social media channels to effectively engage with practices and lack of customer satisfaction. Communications e-Commerce helps give customers a greater - and more Communications makes less importance. Social Media allows customers to global business difficult so informed - range of decisions. Companies use the web to make themselves more accessible but articulate their satisfaction with have improved to help customers make more informed decisions customers make companies and make decisions based on the company's behavior, not just on price alone. Companies begin to react and change. geographic-based decisions. and to have better choices. haven't begun truly focusing on customer relationships. customers, but with a focus on WHAT the customer wants and HOW best to deliver it to the customer.

Evolution of Technology & Its Impact On Social Businesses Development

shared by neelima on Oct 02
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The evolution of technology over the last five decades has fundamentally shifted the position of the customer as we move into a decade of social business. This infographic explains how the change has been.

Publisher

Forbes

Category

Business
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