Employee Experience in a COVID-19 World

PeopleMetrics Employee Experience in a COVID-19 World Employees Working Onsite Employees Working From Home are satisfied with their are satisfied with their 30% employer's response to COVID-19 51% employer's response to COVID-19 Biggest Challenges Biggest Challenges Social distancing Catching the virus • Lack of Personal Protective Equipment (PPE) Working from home Productivity Technology issues "It has been difficult to focus "[I'm concerned about] the closeness of working conditions and / or anyone coming to work who may be sick." while working at home. Harder to communicate with the team and keep a healthy work-life balance." PM QUICK QUICK TIPS TIPS Industries with employees working onsite should purposefully design an employee experience. Industries that are able to enact work from home policies should do so. Give employees the tools they need to successfully work from home. Creating an experience that creates a feeling of safety is paramount. Prepare for working from home to continue even after COVID-19 passes. I Make sure onsite workers know that the company appreciates them and cares about them as people. PeopleMetrics EX Benchmarking Study, March 2020 PeopleMetrics Employees Across Generations Perceive Their Employer's Response Differently Gen Z Millennials BIGGEST CHALLENGE BIGGEST CHALLENGE Social Distancing Working From Home MOST APPRECIATES MOST APPRECIATES Personal Protective Communications Equipment (PPE) WANTS MORE WANTS MORE Financial Support Financial Support Gen X Boomers BIGGEST CHALLENGE BIGGEST CHALLENGE Social Distancing Technology Issues MOST APPRECIATES MOST APPRECIATES Working From Home Working From Home WANTS MORE WANTS MORE Communications Personal Protective Equipment (PPE) Communicate. Communicate. Communicate. Now more than ever, employees need to hear from leadership and their colleagues. There is no such thing as over-communicating. Consistently listening to employees and taking action on their feedback is key to effective communication. PeopleMetrics Employee ExperienceTM PeopleMetrics helps companies of all sizes measure and improve the employee experience. We offer proven survey questions, benchmarks and real-time results in our software platform. Visit www.peoplemetrics.com to learn more. 74 PeopleMetrics EX Benchmarking Study, March 2020 PeopleMetrics www.peoplemetrics.com © 2020 PeopleMetrics