Employee Engagement Drives Productivity

MANAGING A GLOBAL WORKFORCE TO GAIN COMPETITIVE ADVANTAGE RedPrairie is Commerce in Motion नि Most enterprises struggle to align strategies, skills, schedules and demand. For those that do, opportunity knocks... 1 TURNOVER RATES ARE ALREADY HIGH1 AND TURNOVER TAKES A TOLL ON PRODUCTIVITY? Distribution/ Warehouse 14.5% PRIOR TO TIME TO DEPARTURE VACANT COMPETENCY Healthcare 15.6% 100% Hospitality 37.9% 80% 60% Manufacturing I 14.5% 40% Turnover Retail 65.9% 20% No Turnover 0% Time PRODUCTIVITY ALREADY VARIES BY INDUSTRY3 4 WORKFORCES GET MORE GLOBAL4 HEADCOUNT PER 1,000,000 ORDER LINES SHIPPED OVER THE NEXT 3 YEARS, HEADCOUNTS WILL INCREASE MOST IN GROWTH MARKETS: Apparel, Fabric, Accessories 48 23% 26% Automotive, Truck, Vehicles 73 Beauty, Health, Wellness RUSSIA / EASTERN EUROPE LATIN AMERICA / MEXICO 26 Department Store, Discount 53 29% 40% Electronics, Electricals 61 Food & Beverage 58 INDIA GREATER CHINA DIY CUSTOMERS NOW HAVE THE POWERS Hobby, Toy, Arts/Crafts, Sporting Goods 59 Home, Furniture, Appliances 33 L.55% 25 50 75 of retailers indicate that shoppers are better connected to product info than sales associates EMPLOYEES HAVE LARGELY DISENGAGED... ..AND ENGAGEMENT DIRECTLY IMPACTS RESULTS'... EMPLOYEE ENGAGEMENT AROUND THE GLOBE 24% 62% 14% Disengaged Moderately Engaged Highly Engaged ENGAGEMENT LINKS DIRECTLY TO HIGH PERFORMANCE BEHAVIORS 72% 68% 84% 8 KEYS TO ENGAGEMENT³ 50% 42% 50% 27% 19% 27% HOW BEST-IN-CLASS ORGANIZATIONS ENGAGE: 49% 36% 35% "I can positively impact customer service" "I can positively impact cost" "I can positively impact quality" Align employee goals with business Communicate values and mission Focus on career path and development Disengaged Moderately Engaged Highly Engaged 1 - Compdata Surveys 2011 Compensation Report 2 - Center for WorkLife Fit 3 - Supply Chain Consortium 4 - IBM 2011 CHRO Study 5 - 2011 Motorola Shopper Survey 6,7 - Towers Perrin 2011 Global Workforce Study 8 - Aberdeen Group: The Engagement/Performance Equation 2011 RedPrairie Productivity 2]