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Email etiquette

OF WORKPLACE EMAIL Adapt Know who your recipient is. Be yourself, but where possible, adapt to their style and tone. (Hint: use previous messages to get a feel for the person.) Personalise No matter who you are writing to, whether it's a friend or your boss, you should always state the person's name. DO Heep It Short Stick To Your Objective A good email shouldn't take more than 30 seconds to read. Also, try to keep it above the float line as scrolling creates a psychological Establish a clear objective of how you want the reader to react to your message. When done writing, check if the intended reaction is likely to happen. If not, reword the email, block ABC/ Creck Before Sending This cannot be stressed enough: always check spelling and punctuation especially in business emails. Try not to include the recipient's email address before proofreading as this could save you from sending an unfinished message. GR8 Use Sarcasm Abbreviate Humour should be used sparsely as written text makes it hard to convey intentions. Using sarcasm in an email could very well backfire against the sender. In a professional setting, respecting your recipient also means avoiding all kind of abbreviations. Terms like "thx", "lol" or "cu 18r @ wrk" should never appear in your messages. DON'T Send One-Word Replies Include "Absolutes" If you want to keep your credibility, avoid absolute words such as: never, always or impossible. Responding with a one-word email such as "okay" or "thanks" is not so ideal. Give the sender the courtesy of a detailed answer when one is needed. Theat Email As Offline Communication Unlike offline conversation, in email, you can't rely on the real-time feedback of body language to modify your message. SOURCES: Don'te

Email etiquette

shared by adepdl on Jul 30
A useful list of tips outlining the Dos and Donts of business email. It you want to remain professional and not offend anyone, this infographic will help.






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