E-Commerce: Polish Online Shoppers Most Satisfied In Europe While the UK Only Beats France in European Reviews Index

Trusted Shops Customer Reviews Reviews collected in one year 2,400,000 Distribution of reviews POSITIVE Excellent Good NEGATIVE Fair 93 % 7 % Poor Very Poor Review comparison per Country 1. Poland 2. Italy 3. Germany 4.80 5.00 4.79 5.00 4.66 5.00 4. Austria 5. Switzerland 4.62 8. Holland 9. France 4.65 6. Spain 7. United Kingdom 4.51 4.49 4.43 4.53 Review collection channels MOBILE DESKTOP 28% 72% What is being said? respect ok product pass team you prompt part 19 order is delivery point date photo good information have with description excellent great my best impeccable for Average number of words per review comment Most commonly used words in reviews When are reviews being written? 24 03 06 09 12 15 18 21 24 1.1 % 0.2 % 1.5 % 7.4 % 6.3 % 5.2 % 6.0 % 5.1 % 1.1 % Time of day Mon Tue Wed Thu Fri Sat Sun 18 % 16 % 14 % 15 % 14 % 11 % 12 % Daily breakdown © by Trusted Shops GmbH