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Different Types of Answering Services

DIFFERENT TYPES OF ANSWERING SERVICES Alarm Monitoring and Notification • We receive email notifications when an alarm has been triggered for immediate dispatch. Telephone Answering Services • We also offer emergency monitoring and time sensitive email services 24 hours a day. • We provide live telephone answering services for businesses that need help taking calls or want after-hours assistance. • A live agent will professionally answer a client call using a telephone number you provided to your customers. • Our trained staff will answer using your company name, take clear and accurate messages, and send the messages through your preferred method. • Bilingual receptionists are available. Call Center Services & Customer Support • We provide domestic live agent services when you need them. 24 • Trained professionals are ready to take on your overflow calls, so you won't ever miss a sale or potential customer. Appointment Confirmation and Scheduling • Personalized Communications can be your answering service, order taker, tier one technical troubleshooter, and product support personnel. • Save money on overhead, staffing, payroll, computers, and equipment. • Allow us to take your calls and schedule appointments for you and your business. • Our dependable staff will call to remind scheduled clients of their upcoming appointment. Emergency Dispatch Order Entry • We offer a 24-hour live voice emergency dispatch service and are HIPAA compliant. • We work with phone, text (SMS), email, fax, digital alpha pager, digital numeric pager, and on-call schedules. • Increase your bottom line with our 24/7 order processing for your business. • Orders are placed with our call center service and easily comply with your existing website. • Inbound agents will send you order confirmations through email, fax, voicemail, or multiple boxes. Survey Services Virtual Receptionist • Build better relationships with existing and new customers with our inbound and outbound surveys. • A full-time receptionist is available for businesses that want a professional yet friendly tone on the other end of a call. • Ensure your customer satisfaction levels are met by working with us to format questions to reveal clear customer insight. • Ideal for businesses that struggle to answer all calls during peak times. • Data from the surveys will be conveyed into readable graphs, charts, and printouts. Event Registration • Personalized Communications can sign up and give interested individuals information on your upcoming event. Employee Screening • We can help with the initial screening process of new applicants. • Capture the clients you're looking for with our dynamic scripting software. • Retrieve the best applicant information through fax, email, and Excel formatted reports. Dealer Locate • Automated services available for applicants leaving their personal information through voicemail. • Agents can send your client your address/ office coordinates to their smart phone. • We can conduct the first interview and record their responses so that you can listen in live, or results can be sent in a voice wave file through email. • This is efficient for businesses with multiple sites and customers who are on the go. PERSONALIZED COMMUNICATIONS Answering & Coll Center Services NationalPositions Profitable Internet Marketing

Different Types of Answering Services

shared by InfographicMarketing on Aug 06
Call Center Services from Your Premier Answering Service and Call Center Solution Source since 1975. Call 1-800-606-9898




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