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Dealing with Unhappy & Unruly Customers

Dealing Unhappy & Unruly Customers with Not just you but every company has that kind of customers, who take most of your time, frustrate the customer service staff and come up with unreasonable demands. However, you can do nothing with them, because customers are always right. Here are tips to deal with all such customers. Companies should never ignore unhappy or discontented customers because: Accenture 2013 Global Consumer Pulse Survey states that: Before purchasing any item of US customers 71% rely on word-of-mouth communication. 48% browse review websites. read customers' comments 25% from social media websites. Whereas; unhappy customers spread: Negative word-of-mouth NO! Negative reviews on customer reviews' websites Negative comments on social media websites Tips to deal with Unhappy Customers: 1. Listen with empathy & Let them blow off steam 2. Don't blame them for the situation 3. Don't argue with them 4. Don't shout 5. Apologize for the situation 6. Be calm & Be Professional 7. Don't take criticism personally 8. Show Respect 9. Don't let "Company Policy" ruin the situation 10. Ask for Direction 11. Find out solution 12. Don't make false promises 13. Have Follow-up 14. Know When to say Goodbye Bottom Line: Everyone has bad days. They may be facing a bad situation, so they are not in good mood. Try to help them and try making their day better by being calm, pleasant and professional. It will not just make them feel good but they will love to share ahead their experience with you. in company/liveadmins-llc greetel f WebGreeter g+ +Webgreeter A LIVE SERVICE PROVIDER y web_greeter O WebGreeter

Dealing with Unhappy & Unruly Customers

shared by adammethew on May 09
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Undoubtedly, customers are kings and they are always right too but it does not mean that they are easy to deal with as well. People working in customer service department can verify this statement as ...


Adam Methew


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