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Customer Service as the Future Trend for Mobile Apps

CUSTOMER SERVICE 82.2 Million People in the US owns a Smartphone as the Future Trend for MOBILE APPS thiough o of respondents report 48% using mobile apps 32.5 Million more than 10x/ day Consumers used their mobile device to access banking information 2IN Incree on Dec20 un01 there is no app loyalty once it fails 51.6% will delete and forget a broken app 78% use mobile apps for 73% used a mobile app to make a purchase or assist in the buying decision customer service purposes biling account status updates and interactive chat Why Companies Must Deliver Excellent Customer Service 70% of Americans are willing to spend an average of 13% more with companles they belleve provide excellent customer service It takes 12 positive service experiences to make up for 1 negative experience Dissatişfied consumers will tell between 9 and 15 people about their experience Happy customers who get their issues resolved tell about 4 to 6 people about their experience 91% of Unhappy Customers of consumers have bailed on a transaction or not made an 78% intended purchase because of poor customer service 59% will try a new brand or company for better service experience will not willingly do business with your company again Resolve a complaint in the customer's favor and 70% will do business vith you again Most requested improvements from customers is Better Human Service 81% of companies with strong capabilities and competencies for delivering customer experience excellence 70% of customer experience management best in class adopters use customer are feedback to outperforming their competition make strategic decision The top 3 drivers for investing in customer experience management: Improved customer retention 42% Improve customer satisfaction 33% Increase cross-selling and up-selling 32% Kriene 9 helpshift Custuer Servie Ficts, OwStaito How ut inri Can Dele With ie Bestef the best ly Help Scout www.helpshift.com hlwin.callantertinem/liome/abidnenktfelnidCngoryoI 3Delat ktwww.by nlontenr servioe-icintte ervcesuti pmewhy ye d lient camererver CUSTOMER SERVICE 82.2 Million People in the US owns a Smartphone as the Future Trend for MOBILE APPS thiough o of respondents report 48% using mobile apps 32.5 Million more than 10x/ day Consumers used their mobile device to access banking information 2IN Incree on Dec20 un01 there is no app loyalty once it fails 51.6% will delete and forget a broken app 78% use mobile apps for 73% used a mobile app to make a purchase or assist in the buying decision customer service purposes biling account status updates and interactive chat Why Companies Must Deliver Excellent Customer Service 70% of Americans are willing to spend an average of 13% more with companles they belleve provide excellent customer service It takes 12 positive service experiences to make up for 1 negative experience Dissatişfied consumers will tell between 9 and 15 people about their experience Happy customers who get their issues resolved tell about 4 to 6 people about their experience 91% of Unhappy Customers of consumers have bailed on a transaction or not made an 78% intended purchase because of poor customer service 59% will try a new brand or company for better service experience will not willingly do business with your company again Resolve a complaint in the customer's favor and 70% will do business vith you again Most requested improvements from customers is Better Human Service 81% of companies with strong capabilities and competencies for delivering customer experience excellence 70% of customer experience management best in class adopters use customer are feedback to outperforming their competition make strategic decision The top 3 drivers for investing in customer experience management: Improved customer retention 42% Improve customer satisfaction 33% Increase cross-selling and up-selling 32% Kriene 9 helpshift Custuer Servie Ficts, OwStaito How ut inri Can Dele With ie Bestef the best ly Help Scout www.helpshift.com hlwin.callantertinem/liome/abidnenktfelnidCngoryoI 3Delat ktwww.by nlontenr servioe-icintte ervcesuti pmewhy ye d lient camererver

Customer Service as the Future Trend for Mobile Apps

shared by shanemarks3 on Jun 03
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This is an infographic about customer service in relation to mobile apps. It is crucial to note that mobile use has been deeply integrated into the lives of people. Similarly, mobile apps add to consu...

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