Customer Service Based On Company Size

Customer service experience based on company size... Large Companies Small Miss Customer Expectations Businesses 35.9% 5.7% Meet Customer Expectations 60.9% | 56.3% Exceed Customer Expectations 3.2% 38% Large Companies Small Businesses When customers deal with large/small companies... 41.8% 71% Anticipating Customer Needs 33.8% ?! 63.9% Anticipating Customer Problems 80.8% THANK YOU 96.9% Consistently saying "Thank You" 30.5% 68% Following up with Customers 74.2% 65.5% Soliciting Customer Feedback Sources www.aspect.com | www.slideshare.net | about.americanexpress.com www.bain.com | blogs.hbr.org I www.parature.com returnonbehavior.com | econsultancy.com | www.parature.com White House Office of Consumer Affairs, Washington, DC | CreditDonkey.com SlickText.com TM SMS marketing made incredibly easy.