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Customer Experience in Financial Services

marketforce mobilising knowledge in business Customer Experience in Financial Services infographic Personal finance trends Between 1997 and 2011 there was a 20% increase in 20-34 year- olds living with parents... Зт 2.5m 2m a jump of almost half a million 1.5m 1m of the world's 51% population = 'millennial generation' 82%. of people in the UK think the country is financially doing poorly or very poorly and... 77% think their personal finances will stay the same or worsen in the next year Proportion of customers who only buy promotional items: 47% BANK of people in UK think if the opportunity arises, most businesses will take 81% advantage of the public if they are not likely to be found out When asked if they would invest a lump sum of £10,000 for the future... 56% of 16-24 year olds said Compared to 38% of 35-44 yes year olds Consumer behaviour on digital channels 40% of under 35s who switch banks will talk about it online 71% of 16-34 vear-olds use the internet 68% of 35-49 year-olds 60% of 50+ year-olds, to research, plan and organise their finances 1 in 7 searches are done on mobile Between 10 and 11pm::: Peak tablet usage Growth of data & digital channels 5 exabytes of data was created by the entire world between... The dawn of civilisation and 2003 The same amount is now created every 2 days 1 billion, or 1 in every 7 people, (III1) are on Facebook and Twitter The reaction in financial services 91% of insurers believe future growth depends on providing a special customer experience 60% believe digital will be more important than face to face 98% believe transformation of channels, processes and data is now essential 68% believe compliance is diverting resources from customer experience ...while 95% expect the costs of compliance to increase [email protected] marketforce mobilising knowiedge in business Data based on presentations and feedback from Marketforce's Social Media in Financial Services and Customer Experience in Financial Services

Customer Experience in Financial Services

shared by Marketforce on Jul 13
A visual rundown of financial trends effecting Customer Experience in Financial Services




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