Transcript

Cramming

THE PHONE COMPANY Cell Phone Statement for John Doe "CRAMMING" Call, Text, & Data Charges Monthly Ca Test Charges Monthey Data Charges The practice of placing charges on your telephone bill for unauthorized products or services Minimum Monthly Usage Fee $7.95 Monthly Service Charge CASES BY TYPE OF PHONE SERVICE: 1495 Wireless Wireline A 16% MYSTERY FEES 82% 2% Other (e.g., VOIP)- Cramming is one of the most common landline billing complaints handled by the FCC, after the general category of billing adjustments and refunds. CONSUMER AWARENESS: - Only one out of 20 victims of cramming may be aware of cramming charges.? WHAT DO CONSUMERS EXPERIENCE? 15 TO 20 MILLION $19.99 Number of American households estimated to receive crammed charges on their wireline $1.99 bills each year. Range of cramming charges from a single vendor per month. These charges can go undetected indefinitely. 0.1% USAGE RATE "service Charges sometimes appear fee," "voicemail," "mail server," "calling plan" or "membership," and may be cramming if they were unauthorized or if the cost was misrepresented. as One FCC investigation found only 20 of 17,384 consumers used the third-party service they were billed for. Another found that just 22 of 18,571 consumers charged for dial-around long distance actually used the service. Usage in both cases: roughly 0.1 percent. fees, "service charge," "other 1. FCC complaint data 2008-2010 2. Expert Marylander survey conducted for Federal Trade Commission case 3. FCC projection based on Expert Marylander survey and California data 4. FCC Enforcement Bureau FC

Cramming

shared by rmmojado on Jan 25
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“Cramming” is the practice of placing unauthorized, misleading or deceptive charges on your telephone bill. Crammers rely on confusing telephone bills in an attempt to trick consumers into paying ...

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