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Cloud-Based CRM: All That You Need To Know

Cloud CRM What you need to know? Customer relationship management is a system that manages a company's interaction with the existing and future customers. It involves technology to automate, organize and synchronize the sales, customer service, marketing and technical support. CRM in the cloud enables you to take your business to the next level by creating a satisfactory customer experience to delight your existing clients and help you acquire new ones quickly. CRM In The Cloud Allows MANAGE CUSTOMER ΜΑΝAGE SALES AND SUPPORT SERVICE MANAGE EXISTING CUSTOMER IDENTIFY NEW CUSTOMERS MANAGE MARKETING Statistics from Gartner 41% of CRM systems are cloud-based Worldwide CRM market grew total 13.7% from $18B in 2012 to $20.4B in 2013 By 2017, over 50% of large SaaS application providers will offer CRM on the cloud Gartner. CRM Market Shares Salesforce is top in CRM software with 16.1% market share Sales SAP with 12.7% share salesforce SAP Oracle with 10.1% Microsoft Dynamics CRM Microsoft with 7.1% ORACLE IBM Support IBM with 4% and CRM Others' market share is 50% What Is The Right 'Cloud' Option For Your CRM? COMPANIES HAVE THREE DISTINCT CLOUD-BASED CRM SYSTEMS CRM INFRASTRUCTURE IN THE CLOUD CRM PLATFORM IN THE CLOUD CRM APPLICATION IN THE CLOUD In this option, the CRM application hosting provider will arrange for cloud-based infrastructure, install the necessary CRM software and then configure this according to the customer's CRM requirements. Based on Infrastructure as a Service (laaS) model, Based on Platform as a Service (PaaS) model, allows where application and data servers which supports the CRM are provisioned on the cloud. un-configured CRM system on the Cloud and enables an organization to configure it as per their requirements. Why CRM In The Cloud? DELIVER THE EXCELLENT 6. CUSTOMER SERVICE LESS EXPENSIVE AND 1. FASTER TO IMPLEMENT NO EXTRA CAPITAL 3. EXPENDITURE EASE TO USE IDENTIFY AND TARGET 2. ANYWHERE, ANYTIME 5. THE RIGHT PEOPLE OPERATIONAL COST USUALLY ON 4. USAGE BASIS Ace Cloud Hosting Powered by Real Time Cloud Services, LLC References: dominating-market-growth/ Marketing Orders

Cloud-Based CRM: All That You Need To Know

shared by aditi90 on Nov 21
Customer Relationship Management (CRM) is a system that synchronizes all business functionalities into one platform. But what if this system gets remote access, advanced security and better data ins...


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