The Case for Quality IT Support

THE CASE FOR THE NEED FOR IT SUPPORT BENEFITS OF IT SUPPORT QUALITY IT SUPPORT of respondents said that a NEED FOR SPECIALIST EXPERTISE in business IT support would be a major reason for outsourcing their IT support. System downtime, user inefficiency and security risks are all great reasons to consider outsourced IT support. If you're still on the fence, here are some statistics that might help. 24 Fixed Costs ALMOST 40% FORTUNE 500 COMPANIES CAN EXPECT TO SEE an average of 1.6 HOURS of system downtime per week Focus On Your Own Business That's 83.2 hours annually for those keeping track of respondents cited REDUCED COST as a main reason for outsourcing IT support. NEARLY 40% Reduce Costs of IT Asset Ownership 86% OF COMPANIES SUFFERED DOWNTIME in the last year, and lost an average of 15 2.2 DAYS ANNUALLY. Keeping an expert on-staff "just in case" can get expensive, while multi-vendor support contracts can also drive up your IT support costs over time. REMOTE TECH Minimize SUPPORT PROVIDERS can typically reduce network downtime Security Risks of respondents said HUMAN ERROR 60% was the most common by 90% or more. cause of downtime. THE MOST IMPORTANT QUALITIES Limit THROUGH 2015, Compliance Risk The following stats are considered the most valuable assets in an IT Support Provider. AND 50% OF 80% OF MORE Manage Tech Change Effectively THOSE OUTAGES THAN OUTAGES RESPONSIVENESS 70% impacting mission-critical services will be caused by people and process issues will be caused by change/configuration/release integration and hand-off issues SOURCES COST 60% 80% OF COMPUTER ISSUES OCCUR BECAUSE OF IGNORED IT MAINTENANCE http://www.evolven.com/blog/downtime-outages-and-fail- ures-understanding-their-true-costs.html#sthash.3XXHaekt.dpuf EXPERTISE http://blog.net-essence.co.uk/wp-content/up- loads/2013/06/Six-Key-Benefits-of-0utsourced-IT-Support.png 82% BROUGHT TO YOU BY Gntech http://www.gartner.com/