The Call Handling Habits of UK Businesses

RING RING, RING RING, We commissioned an independent research agency to ask 2000 micro business owners THE CALL HABITS OF UK BUSINESSES Just how many calls does the average small business receive each day? How much are they worth? And what measures do we take to ensure we capture every one? about their phone habits. 20 AVERAGE SMALL CALLS BUSINESS RECEIVES A DAY OF ALL CALLS ARE NEW BUSINESS 9% ENQUIRIES A NEW BUSINESS LEAD IS WORTH £102 73 MISSING LOSING £3300 CALLS A DAY EACH YEAR AS A RESULT WHO GETS THE THE MOST? NORTH EAST, YORKSHIRE &t SCOTLAND ARE THE WORST OFFENDERS WHEN IT COMES TO MISSING CALLS. 30% MISS MORE THAN SEVEN CALLS A DAY. LONDON 2 MIDLANDS 3 SOUTH WEST NORTH WEST NORTH EAST BUSINESSES IN THE MIDLANDS MISS THE LEAST AMOUNT OF CALLS. HAVE 70% 18% 13% LIN THE LOO THEIR WORK CONSTRUCTION I.T. MOST ENQUIRES BY PHONE? RETAIL I.F.A. OTHER 12% 11% 10% 8% 8% 7% 6% 6% 32% PRESENTED BY: Penelope is a ground-breaking call handling solution for small business. Packages start at just £21. Find out more: Padepe Visit us Penelope gives you everything your business needs to handle its calls Call us 0333 20 21 020 brilliantly - Digital Receptionist, clever call distribution, an Email us award-winning answering service and the features of a complete phone system, only better. It's big technology, in your pocket. THE HARD FACTS MOST CALLS? WHO'S MISSING ANSWERING CALLS IN EXTREME SITUATIONS TAKEN A HAVE ANS HAVE ANSWERED WERED A BUSINESS CALL WHILE AT AT A WE MANUFACTURING HEALTH WHO'S GETTING THE MARKETING RECRUITMENT

The Call Handling Habits of UK Businesses

shared by hannahlouiseroberts on Jul 19
We asked 2000 small businesses about their call handling habits and discovered some interesting trends.




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