Best ways to increase customer engagement

MOBILE APPS FOR CUSTOMER ENGAGMENT Almost half use an app on their mobile device 10+ times per day, more frequently than general grooming and eating Eat up to 5 times a day 48% Use Mobile Apps more than times a day 10 Shower up to Brush times a day teeth up to 3 times a day Over Half will delete and forget a broken app. 52% Apps account for an average of Delete it & Forget it 667 33% Go to website MINUTES 12% of face time per month for smartphone users Other 3% Call Customer Service 73% Nearly 3/4 have used a mobile app to make a purchase or assist with a buying decision. Apple users are the most active and influenced. 81% 72% 63% Mobile banking apps are the most frequently used for customer service 30% MOBILE BANKING 26% TRAVEL 19% SHOPPING / RETAILERS 16% DINING Sales :[email protected] Marketing :[email protected] General Information :[email protected] (). MobilePundits E+1-732-654-9056 E +44-2070-787-447 Outsourced Mobile Development Partner +61-2-8015-5723 I +353-165-71052 www.mobilepundits.com E +91-731-402-5351