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Benefits of live customer service online

Benefits of Live Video Customer Service Leading Contact Source You Tube 42% 23% 16% Live Video Chatting E-mail Other Social Media Within the online channel, Live Video Chatting has become the leading contact source 62% Consumption 62% of the customers said they would purchase more if live customer support was available Customer Satisfaction Live Video chat has the highest satisfaction levels for any customer service channel Live Video Chat App Social Media Phone 73% 53% 48% 44% 61% 50% 41% Email Post SMS Customer Experience 77% 77% of the people shopping online would like to make contact with a real person before making a purchase About 1CLICK ICLICK's Live Assistance Software allows you to connect with your customers through a Live Video/Audio Chat. 00 So now, Get Video/Audio Assistance on your website in 01 O hours 02 mins less the 2mins! for FREE! 03 2. 04 ICLICK Sources: 2013 U.S. Wireless Customer Care Full-Service Performance Study (Poll by Anderson Consulting)

Benefits of live customer service online

shared by 1Click-livechat on Feb 12
This infograpic gives you an insight into the best communication channels that give customers satisfaction online.



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