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B2B Travel Law - The Digital Revolution

Travel business on the go asblaw The Digital Revolution To compete globally, travel businesses are under pressure to maximise on the opportunities and resource efficiencies of digital technology and innovation. "Travel agents and tour operators need to ensure that they have the right tools and technologies to market their products and offer consumers the option to book and browse, through a range of different methods." Head of Communications, ABTA Booking holidays using digital devices Gartner says worldwide mobile payment transaction value will surpass $171.5 billion in 2012 Source: Gartner 2012 24%. of people had used a mobile phone or tablet device, such as an iPad, when booking a holiday online in the last twelve months Source: Arkenford Ltd 2012 45% of smartphone owners have used their phones to purchase a travel product Source: eDigitalResearch, 2012 Security issues Digitally mature companies 46% are 26% more of UK adults who use cloud storage profitable than their industry competitors are concerned about the security of their information Source: YouGov 2012 Source: Capgemini The Digital Advantage 2012 "The Cloud" 41% of business executives cite "Fear of security breaches" as top impediments preventing Cloud uptake Source: Capgemini Business Cloud Study 2012 Fraud and ID crime Careless employees pose greater security risks (72%) £250,000 The penalty issued to Scottish Borders Council for than hackers (28%) failing to seek appropriate guarantees on the security of its data with a digital supplier Source: Dimensional Research 2012 Source: Information Commissioners Office Sept 2012 Just 5% 100% confident British people are 10% fraud that the organisations they deal with treat their personal information in such a way that it will not accidentally fall into identity fraudsters' hands increase driven by identity crime Source: CIFAS UK Oct 2012 Source: ID Fraud, Task Force Cloud bursting - be cyber secure! Data Protection What safeguards exist? Can you ensure the rights and freedoms of your data subjects are protected? considerations for business moving to the cloud: Have a written contract in place with your cloud provider with information security and data processing provisions Practical tips for moving to the cloud: Integrate slowly Don't move all your files and processes to the cloud in one go - try small-scale first and see what works best for you. Consider back-ups, to ensure business continuity and disaster recovery plans are in place. Legal considerations What your legal advisers say: Intellectual Property Rights Keep your intellectual property (e.g. copyright, trade marks) safe from misuse and ensure relevant licences are in place, particularly for use of software, mobile apps and brand Information security Ensure systems and processes are secure and security check your suppliers Digital fraud Set clear internal policies, provide staff training and know your rights as an employer Get social V Manage/mitigate the potential for reputational damage Big data Your customer data is a powerful source of insight - protect it and know what's happening to it! Understand and implement data protection compliance Business on the move Ensure employee personal devices are secure and communicate data protection policies Crisis management Have a plan in place for when things fall down fix your service levels with digital suppliers, as well as disaster recovery and business continuity plans Contracts Litigation is expensive, it's far better to set clear expectations at the start Getting real-time, mobile and personal Remember your Ts & Cs. Are your fast-moving relationships risk managed? Is your digital business risk-free? Visit for information and advice asblaw Tel: 0845 521 4545 Email: [email protected] asblaw

B2B Travel Law - The Digital Revolution

shared by JasonTucker on Feb 07
This fantastic infographic put together by ASB Law highlights some of the emerging digital trends in business and the potential legal implications that the travel industry needs to consider before dec...


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