The Average Customer Call Timeline

9 IS THE MAGIC NUMBER Pandope We commissioned an independent research Customer service has always been an important factor for business success. So how long have you got when it comes to answering your calls? How long will a caller give you before they ask 2000 agency micro business owners about their calls. move on? 9 rings TIMELINE 7-8 rings 5-6 rings 3-4 rings 1-2 rings 89% of callers hang up after 9 rings HOT PROSPECT TILL INTEREST LOSING INTERES'I LAST CHANCE LOST CUSTOMER UNANSWERED CALLS missed I call 42% 18% 17% HOW MANY CALLS of callers who hang up after 9 rings wouldn't call again 3+ missed calls 65% 2 missed calls 9,600,000 CALLS missed calls per day! PRESENTED BY: Penelope is a ground-breaking call handling solution for small Packages start at just £21. businesses. Paelepe Find out more: Penelope gives you everything your business needs to handle its calls brilliantly - Digital Receptionist, clever call distribution, an Visit us Penelope.co.uk Call us 0333 2O 21 020 Email us [email protected] award-winning answering service and the features of a complete phone system, only better. It's big technology, in your pocket. Like a phone system, only better. CUSTOMER CALL DO YOU MISS A DAY? UK SMES' MISSED