Automatic call distributor system brief

HALOOCOM BENEFITS OF AUTOMATIC CALL DISTRIBUTOR SYSTEM ا ... f in PROGRAMMED CALL ROUTING Route inbound calls to specific call queues , teams , agents , or extensions . Set rules to direct calls based on priorities , purpose , business hour restrictions , etc. RAPID RESPONSE TO PRIORITY CALLS Provide rapid response to calls that need immediate attention . Connect callers to DIY menus or expert agents who can resolve the issue without much delay . RIGHT AGENT FOR THE RIGHT CALL Connect callers to native language speaking agents , technicians for advanced queries , sales personnel for giving demos to inquiries , and much more REDUCED CALL WAIT TIMES ACD can help drive your callers straight to their solutions with nested menus and call queues thereby reducing their wait times to connect with the agent . OPTIMIZED AGENT PRODUCTIVITY Maximize agent productivity by routing calls that are specific to their area of expertise , skills , training . experience and so on . CONNECT AGENTS ACROSS GEOGRAPHIES All your call center agents may not be located in the same office.Sometimes not even in the same city or country ACD can help connect a globally scattered call center team . [email protected]