Are You Factoring The Customer Service Impact On Your Business Results?

ARE YOU FACTORING THE CUSTOMER SERVICE IMPACT ON YOUR BUSINESS RESULTS? CUSTOMER PREFER ASSISTANCE OVER THE FOLLOWING CHANNELS 61% 51% 51% 57% 60% PHONE ONLINE ONLINE LIVE EMAIL DATA DATA CHAT CUSTOMERS EXPECT TO RECEIVE SUPPORT QUICKLY. 71% EXPECT SOME ASSISTANCE 72% OF ALL CONSUMERS BELIEVE IT WITHIN FIVE MINUTES. IF THEY TAKES TOO LONG TO REACH A LIVE DON'T GET IT 48% WILL ABANDON AGENT. THE SITE. 92% OF ALL INTERACTIONS 69% SAID THEY WERE ON HOLD FOR TOO LONG. HAPPEN VIA THE PHONE. 82% OF PEOPLE HAVE STOPPED 85% OF CONSUMERS ARE DOING BUSINESS WITH A DISSATISFIED WITH THEIR PHONE COMPANY DUE TO BAD CUSTOMER EXPERIENCE. SERVICE 40% OF PEOPLE BEGIN PURCHASING IT TAKES 12 POSITIVE FROMA COMPETITIVE BRAND EXPERIENCES TO MAKE UP BECAUSE OFITS REPUTATION FOR FOR 1 NEGATIVE EXPERIENCE GREAT CUSTOMER SERVICE IT COSTS 7 TIMES MORE TO ACQUIRE ANEW CUSTOMER THAN RETAIN AN EXISTING ONE. CUSTOMER $. CHURN IS ATTRIBUTED TО THE WHEN COMPANIES OFFER GREAT CUSTOMER POOR QUALITY OF EXPERIENCE 86%OF CUSTOMERS WILL 70% OF CUSTOMERS WILL CUSTOMER PAY MORE DO BUSINESS WITH YOU AGAIN IF YOU RESOLVE THEIR COMPLAINTS. 40% WILL BUY MORE SERVICE. 55% 30% A 10% INCREASE IN CUSTOMER RETENTION LEVELS RESULTIN A 30% INCREASE IN THE VALUE OF THE COMPANY. OF CUSTOMERS WOULD HAPPY CUSTOMERS PAY EXTRA To WHO GET THEIR GUARANTEE A BETTER SERVICE ISSUE RESOLVED TELL ABOUT 4-6 PEOPLE ABOUT THEIR EXPERIENCE. SHARE ON in BROUGHT TO YOU BY GlobalVirtualNumbers.com INTERNATIONAL CALL FORWARDING 1 800 600 6151 US & CANADA +1310281 5539 INT'L