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Align Your Organizational Culture to Your Quality Strategy

PUT YOUR SURVEY TO WORK ALIGN YOUR ORGANIZATIONAL CULTURE TO YOUR QUALITY STRATEGY ADVANTAGE CEB's ClearAdvantage framework measures engagement, alignment, and agility-three universal competencies for every successful organization. It also assesses whether your organizational culture demonstrates the key capabilities known to support your business priorities. CREATE BUSINESS PRIORITIES AGILITY SUSTAIN AD ADVANTAGE QUALITY SCALE BUSINESS MODEL SOLUTIONS (MERGER/ ACQUISITION) CUSTOMER LOW-COST CONTINUOUS LEADER STRATEGY TRANSFORMATION IMPROVEMENT CENTRICITY INNOVATION ESTABLISH AN ENVIRONMENT WHERE EMPLOYEES PROACTIVELY TAKE OWNERSHIP FOR QUALITY CHALLENGES IN ACHIEUEMENT Organizations today face unprecedented expectations regarding the quality of the products and services they provide. ERRORS ARE MORE LIKELY TO HAPPEN When increasingly asked to do more with less, employees are more likely to make errors and compromise quality. ERRORS ARE MORE OFTEN EXPOSED Social media and other tools connect firms and their customers, making it much easier for customers to scrutinize quality and expose errors. CREATING A CULTURE OF QUALITY others talking HEAR SEE peers taking quality- focused actions FEEL quality around about quality A culture of quality is one in which all employees not only know what is expected of them to deliver on quality but also take full ownership of executing on quality in everything they do. SURUEY DESIGN TO SUPPORT A CULTURE OF QUALITY If quality is one of your organization's business priorities, your firm must embrace the full set of workforce capabilities that support it. Your survey can serve as a tool to measure the extent to which your employees demonstrate the capabilities known to support a culture of quality. 30% 15% 0% 0% 0% Common quality-support mechanisms with no impact on culture of quality • quality management system: • best practice sharing • tools and training • incentives High-impact driver categories for achieving a culture of quality • employee ownership • peer involvement • message credibility • leadership emphasis Using the ClearAdvantage approach, your employee survey can become a strategic tool to assess whether your organization has the critical capabilities it needs in order to execute successfully on its business priorities. CEB TO LEARN MORE ABOUT CEB'S ClearAdvantage APPROACH, VISIT www.cebglobal.com/workforcesurveys WHAT THE BEST COMPANIES DO @CEBSURVEYS O survey-solutions@executiveboard.com 1.866.754.1854 ALIGNME ...... *.......... **......

Align Your Organizational Culture to Your Quality Strategy

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CEB's ClearAdvantage framework measures engagement, alignment, and agility - three universal competencies for every successful organization. It also assesses whether your organizational culture demons...

Publisher

CEB Global

Category

Business
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